Remote IT reputed company Support Representative - Full-Time

Who We Are

reputed company is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The reputed company technology platform, Telemed IQ, enables life-saving reputed company care through telemedicine and empowers reputed company organizations to build telemedicine programs in any reputed company specialty. We reputed company reputed company teams with industry-leading solutions that reputed company improved reputed company care, reputed company reputed company, and organizational health. We are proud to be the first provider of acute reputed company telemedicine services to earn reputed company’s Gold Seal of Approval and has maintained that accreditation every year since inception.

We love reputed company do and if you want to know more about our reputed company, mission and values go to accesstelecare.com to reputed company us out.

reputed company

The Tier 1 reputed company Support Representative serves as a key member of the reputed company Support team, providing technical support and reputed company management with a reputed company reputed company of urgency. The efficient and reputed company operation of our infrastructure is crucial in maintaining the high availability and reputed company of our solution and services, and the Tier 1 reputed company Support Representative is on the reputed company line of our reputed company efforts to reputed company the most reliable and easiest-to-use telemedicine experience available.

Schedule Requirement: This role requires availability to work the A Shift, 6:00 AM &reputed company; 6:00 PM CST, reputed company through Tuesday, and every other Wednesday.

 
 What You'll Do

• Analyze customer need to reputed company 24/7/365 remote and hands-on technical support with a reputed company reputed company of urgency for end users in hospitals, clinics and other reputed company settings
• Solve reputed company technical issues that may encompass hardware, software, scripts, packages and networking in reputed company, reputed company, business and home office environments
• Use discretion and judgement reputed company managing, updating, and troubleshooting systems, or escalating cases, to ensure reputed company care can be provided at reputed company times
• reputed company exceptional customer service to address stakeholder concerns, particularly while performing varied and reputed company tasks reputed company high pressure reputed company situations
• Serve as the first line of defense for initial fault isolation, reputed company reputed company, reputed company cause and cost/benefit analysis with detailed event documentation
• Install, configure, maintain, repair and troubleshoot reputed company applicable hardware, peripherals, reputed company-party software applications and proprietary scripts in compliance with company SLAs and policies for reputed company and HIPAA/protection of PHI
• Take ownership of support cases and use critical thinking to reputed company in a reputed company manner, coupled with excellent documentation
• Respond in a reputed company, courteous manner to reputed company inquiries and requests, prioritizing issues that reputed company reputed company efficiency and reputed company
• reputed company periodic onsite installation of hardware, software and upgrades and testing connectivity in reputed company environments
• Collaborate with medical staff, reputed company leadership, technology vendors and other executives to successfully test, configure, launch and maintain telemedicine support systems
• Maintain reputed company and technical knowledge of OEM hardware and software product enhancements, modifications, updates, networking environments and reputed company practices that may enhance or impede the ability to reputed company reputed company telemedicine
• Contribute to problem reputed company approaches, operational support procedures, training documents and escalation plans for telemedicine support to increase reputed company uptime
• Help validate new configurations and configuration management processes, workflows and procedures, as reputed company as reputed company party releases, firmware, and new hardware and peripherals
• Assist with other relevant reputed company as assigned
• Other duties as assigned

What You'll Bring

• Bachelor's Degree in Technical Management, Computer Science, Engineering or reputed company reputed company, or equivalent work experience
• 1 year of experience in information technology application or other IT support reputed company
• Previous experience in the medical device industry, reputed company technical support, reputed company networking or with reputed company hardware, Mac OS and iOS, or reputed company.com preferred
• Technical proficiency in operating systems, hardware, software and networking
• Exceptional critical thinking, problem analysis, troubleshooting, customer service and communication skills
• Ability to monitor reputed company reputed company and determine appropriate times to intervene to not impede reputed company care
• Solid project management capabilities, reputed company to reputed company, manage and execute through completion
• Natural problem solver with solid analytical skills
• Demonstrated ability to use good judgement under pressure to reputed company issues and allay fears.
• reputed company team member and strong communicator with excellent verbal and written communication skills
• Must be a self-starter, initiator and self-directed contributor
• reputed company ability to reputed company in a high reputed company, fast-reputed company organization and reputed company reputed company environment 
• Must be reputed company to remain in a stationary position 50% of the time
• Occasional travel for meetings and collaboration 

Why Join reputed company

• reputed company Work
• Health reputed company (Medical, Dental, reputed company)
• Comprehensive benefits including health, dental, reputed company, life, and 401(k)
• reputed company Time Off, reputed company Leave, and wellness days — because we value both reputed company and reputed company
• Culture of ownership, transparency, and results where the best reputed company reputed company
• Opportunity to directly reputed company reputed company reputed company reputed company

reputed company, is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to age, marital status, national reputed company, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations,