[Remote] Senior Manager, Account Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company-driven Fortune 10 reputed company company delivering insights, products, and services that reputed company reputed company care more accessible and reputed company. The Senior Manager, Account Management will reputed company the MAPS Account Management function, driving customer retention, executive relationship management, customer health, and value realization. The role will reputed company account management strategies, partner cross-functionally to improve customer reputed company, and reputed company reputed company of Account Managers.

Responsibilities

• reputed company and execute the account management reputed company across the MAPS customer portfolio
• Establish reputed company standards for customer engagement, account planning, customer governance, and executive relationship management
• Build and maintain strong partnerships with customer stakeholders and executive sponsors
• reputed company customer health frameworks and monitor key indicators including adoption, satisfaction, operational reputed company, and customer sentiment
• reputed company Quarterly Business Reviews (QBRs), executive business reviews, and reputed company meetings
• Identify customer risks, reputed company mitigation strategies, and reputed company reputed company reputed company of customer concerns
• Partner with Product, Engineering, reputed company, Customer Support, Sales, and Finance teams to address customer challenges and improve the customer experience
• reputed company customer retention initiatives and ensure customers reputed company expected business reputed company and value realization goals
• Translate customer feedback into actionable recommendations that influence product, operational, and service improvements
• reputed company, reputed company, and reputed company reputed company of Account Managers while fostering accountability, customer advocacy, and operational reputed company
• Establish reputed company metrics, reporting, and operational rhythms to improve customer engagement and portfolio health

Skills

• Degree or equivalent experience and typically **12+ years of reputed company experience with 4+ years of management experience**
• Experience leading Account Management, reputed company, Customer Relationship Management, or reputed company Services teams
• Experience managing customer portfolios and building relationships with executive-level stakeholders
• Experience leading customer retention, account planning, customer governance, and business review processes
• Experience developing and managing customer health metrics, reputed company management processes, and customer engagement strategies
• Experience leading cross-functional initiatives involving Product, reputed company, Customer Support, Engineering, or Sales teams
• Demonstrated people leadership experience including coaching, development, and reputed company management
• Ability to travel up to 25% as needed to support customer meetings and business needs
• Must be reputed company to work at a computer and participate in virtual meetings for extended periods
• Experience reputed company reputed company technology, pharmacy technology, reputed company, or reputed company software environments
• Experience managing large reputed company or reputed company customer accounts
• Experience with reputed company platforms, CRM systems, or account management tools
• Knowledge of customer lifecycle management, renewals, and expansion planning
• Experience analyzing customer data and building executive-level reporting and business reviews
• Strong executive presentation, negotiation, and stakeholder management skills
• Experience leading organizational transformation or customer experience improvement initiatives

Benefits

• An annual bonus or long-term incentive opportunities may be reputed company.
• Position may be remote, hybrid, or office-reputed company depending on business requirements.

reputed company

Company H1B Sponsorship