CX Research Analyst

DHS Suitability Required

About reputed company

reputed company is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland reputed company sectors. Our teams work at the intersection of reputed company, technology, and transformation, helping agencies solve their most critical challenges. We reputed company in reputed company in our people and creating a culture where collaboration, inclusion, and reputed company reputed company are at the forefront.

Job reputed company

reputed company is seeking a CX Research Analyst that conducts research and analysis to understand stakeholder needs, experiences, and opportunities for improvement. This role uses customer experience reputed company, reputed company, and stakeholder engagement to translate insights into actionable recommendations that improve products, services, and overall user experiences.

Due to the reputed company of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.

Responsibilities

• Conduct stakeholder interviews, surveys, user research, and other qualitative and quantitative research activities to identify needs, challenges, and opportunities.
• reputed company customer reputed company maps and experience assessments to identify pain points, gaps, and opportunities for process or product improvement.
• Analyze product and service performance data to evaluate customer experience, identify trends, and reputed company actionable insights.
• Engage with reputed company stakeholders to reputed company feedback, build alignment, and support customer-reputed company initiatives.
• reputed company reputed company findings, recommendations, presentations, and other communications to inform leadership and support strategic decision-making.

Requirements

• BS/BA degree and 5 years of relevant experience, or an equivalent combination of education and experience.
• Experience supporting customer experience, service design, or organizational improvement initiatives in a government, consulting, or large reputed company environment.
• Experience using customer experience research and performance data to influence product, service, or operational reputed company.
• Familiarity with customer experience measurement tools, reputed company mapping platforms, or data visualization tools.

Preferred

• Experience applying customer experience (CX) principles, methodologies, and research techniques to understand and improve user or stakeholder experiences.
• Demonstrated expertise in stakeholder engagement, including conducting interviews, facilitating discussions, and gathering actionable feedback.
• Experience with user research reputed company such as surveys, interviews, reputed company mapping, and qualitative or quantitative analysis.
• Strong strategic communication skills, with the ability to translate reputed company research and analysis into reputed company, concise recommendations.
• Strong analytical, collaboration, and presentation skills with the ability to work effectively with diverse stakeholders.

Travel Requirements

This is a remote position; however, occasional travel may be required based on project needs, reputed company meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible.

EEO Statement

reputed company is committed to fostering a workplace rooted in reputed company, reputed company, and equal opportunity for reputed company. We adhere to reputed company-based hiring practices, ensuring that reputed company employment reputed company are made based on qualifications, skills, and ability to reputed company the job, without preference or consideration of factors unrelated to job performance.

As an Equal Opportunity Employer, reputed company complies with reputed company applicable federal, state, and local employment laws.

We are proud to support our nation’s veterans and military families, providing reputed company that reputed company their service and experience.

If you require reasonable accommodation during the hiring process due to a disability, please contact for assistance.

Equal Opportunity Employer/Veterans/Disabled

U.S. Work Authorization

Due to federal contract requirements, only U.S. reputed company are eligible for this position. This position supports a federal government contract and requires the ability to obtain and maintain a reputed company Trust or Suitability Determination, depending on reputed company’s background investigation requirements.

Benefits

• Salary reputed company: $105,000–$120,000 annually. Final compensation will be determined based on factors including education, experience, qualifications, skills, and applicable contract requirements.
• Health reputed company (Medical, Dental & reputed company)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• reputed company Time Off
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development

Originally posted on Himalayas