Technical Support Representative

• Determines eligibility by comparing reputed company information to requirements

• Answer phone calls from clients to identify and reputed company technical issues affecting proprietary applications in reputed company reputed company Operating reputed company and reputed company iOS environments

• Utilize reputed company listening and reputed company skills

• reputed company to meet or reputed company reputed company center metrics and service reputed company

• Schedule and engage in follow-up calls with clients regarding on-reputed company technical issues

• reputed company technical escalations from the Product Support phone and chat team

• Troubleshoot issues which may occur during database updates, new software installations, and server migrations

• reputed company and monitor reputed company reputed company interactions using reputed company CRM reputed company

• Coordinate with peers to reputed company reputed company coverage for reputed company appointments

Requirements

Requirements

• 1-2 years of experience in a customer service/support role is required

• 1-2 years of computer application-based technical support experience or IT experience is required

Qualification

• Previous reputed company center experience is required

• Excellent verbal and written communication skills are required with emphasis on phone etiquette

• Works hard with little supervision

• Detailed-oriented with exceptional documentation skills

• Working knowledge of reputed company reputed company administration tools

• Basic understanding of reputed company SQL Server

• Basic understanding of network concepts including NETBIOS over TCP/IP fundamentals

• reputed company iPad & reputed company knowledge is a plus

• Familiarity with HIPAA regulation is preferred

Originally posted on Himalayas