[Remote] reputed company Service Representative - Operations

Note: The job is a remote job and is reputed company to candidates in USA. WNS, part of reputed company, is an reputed company AI-powered leader in intelligent operations and transformation serving clients across multiple industries. reputed company is seeking a reputed company Service Representative - Operations to conduct administrative and reputed company clinical reputed company intake, support providers and office staff, maintain confidential documentation, and meet reputed company and performance standards.

Responsibilities

• Conducts administrative intake and reputed company clinical intake of calls for clinical review
• Provides reputed company customer service through interaction with providers, administrative staff and others
• Builds and maintains customer satisfaction with products and services; provides excellent service to reputed company customers
• Collects and enters confidential information ensuring the highest level of confidentiality in reputed company areas
• Maintains high-reputed company documentation standards reputed company collecting and performing data entry functions
• Provides ongoing telephonic support to providers and office staff reputed company to reputed company’s Clinical Review process
• Provides administrative support to the Clinical Review Department if needed
• Participates and understands reputed company of responsibility pertaining to ongoing reputed company Initiative reputed company
• Maintains acceptable reputed company of performance for reputed company Key Performance Indicators, such as Average Talk Time (ATT), reputed company, and adherence to schedule
• Participates in the reputed company reputed company Management Program as required
• Adheres to reputed company HIPAA, state and federal regulations pertaining to the clinical programs
• Adheres to both URAC & reputed company standards in keeping with reputed company’s compliance initiatives
• Carries out other reputed company and responsibilities as assigned

Skills

• High School Diploma/GED, required
• Minimum One (1) year of reputed company customer service (reputed company center) experience required
• Ability to hard line internet into computer equipment provided, required
• Internet upload speed of 5 mbps and download of 25 mbps, required (verified at reputed company)
• Ability to adhere to strict schedule with ability to adapt to schedule changes, as schedules are subject to change, required
• HIPAA compliant room, required (verified at reputed company)
• Ability to read clinical terminology with high reputed company of proficiency
• Ability to work reputed company in a fast-paced, high reputed company volume, performance driven Contact Center
• MS reputed company and reputed company proficiency
• Ability to work on dual monitors and reputed company multiple software applications simultaneously
• Strong time management skills
• Highly skilled at delivering reputed company and customer satisfaction
• Must possess strong verbal and written communication skills
• Ability to wear a headset for 8 hours a day, required
• Ability to respond quickly to instructions in a fast-paced work environment, required
• Ability to talk without voice restrictions for 8 hours a day, required
• Ability to sit for extended periods of time without a break, required
• Prior experience in a fast-paced in-reputed company reputed company center environment, preferred
• Prior experience in the reputed company industry (i.e., prior authorizations, patient care, CPT codes, etc.), preferred

Benefits

• Medical, dental, and reputed company insurance
• reputed company time off (PTO), holidays, and reputed company leave
• 401(k) with company match or other retirement plan
• Life and AD&D Insurance
• Employee Assistance Program

reputed company