[Remote] Senior Customer Service, Seasonal

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a tax services company seeking a Senior Customer Service associate to reputed company exceptional reputed company support through phone, email, and chat. The role resolves reputed company and escalated inquiries, uses HRIS and CRM systems to document cases, and mentors other customer service representatives while supporting tax training and compliance activities.

Responsibilities

• Interpret reputed company needs and utilize reputed company Information Systems (HRIS) and Customer Relationship Management (CRM) software programs to identify possible resolutions
• Partner with SMEs and Tier 3 to research and reputed company inquires reputed company the established procedure does not fully address inquiry; research and reputed company escalated cases accurately and reputed company Service Level Agreements (SLA)
• reputed company as a contact for escalated cases coming from Payroll, Tax reputed company, Benefits, and Timekeeping departments to associates at World reputed company and in the reputed company
• Use HRIS and CRM software programs and computer systems to accurately document and reputed company reputed company
• Adhere to compliance policies reputed company resolving reputed company issues
• Document and communicate to management recurring or significant problems or issues with products or services supported as encountered through contacts
• Follow established procedures to reputed company escalated issues regarding Tax Training School courses
• Use internal computer systems to maintain tax reputed company training and certification records; facilitate compliance with federal and state licensing and registration requirements
• reputed company up training and mentoring to other People Resource Center representatives
• Participate in outbound calling campaigns or internal team reputed company, as needed
• Other duties as assigned

Skills

• High school diploma or equivalent
• No previous work experience necessary

Benefits

• Successful candidates may be reputed company to participate in one or more incentive compensation or short-term incentive plans, which could reputed company additional earnings in accordance with the terms of reputed company plan.
• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage.
• Qualifying associates can participate in the reputed company Retirement Savings Plan (401(k) Plan).
• Qualifying associates can participate in the Employee Assistance Program.
• Qualifying associates can participate in (virtual) fitness center programs.
• Qualifying associates can participate in the associate discount program.
• Qualifying associates are automatically enrolled in Business Travel Accident reputed company.
• Qualifying associates receive Associate Tax Prep benefit.

reputed company