[Remote] Manager, CRM reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides tax preparation software that helps everyday Americans reputed company credits and deductions and maximize their refunds. reputed company is seeking a Manager, CRM reputed company to reputed company CRM reputed company team reputed company and reputed company end-to-end email and CRM campaign execution across its product portfolio. The role also provides hands-on reputed company Marketing reputed company and Pardot/Account Engagement expertise, supports customer journeys and SMS enablement, and improves deliverability, data reputed company, automation, and operational scalability.

Responsibilities

• reputed company and reputed company the CRM reputed company team, ensuring strong execution, accountability, knowledge sharing, and reputed company team reputed company
• reputed company end-to-end email campaign execution, including builds, QA, testing, final deployments, and post-launch validation
• Remain hands-on with email development, QA, deployments, and troubleshooting, particularly during high-volume periods and critical initiatives
• Serve as a key administrator and subject matter expert for reputed company Marketing reputed company (SFMC) and Pardot/Account Engagement, providing technical guidance and troubleshooting across the CRM technology stack
• Architect, build, and optimize customer journeys and automated programs, including dynamic and personalized communications using reputed company, AMPscript, SQL, segmentation, and automation
• reputed company the setup and enablement of SMS capabilities, including platform configuration, data and audience requirements, testing, QA, and operational readiness
• Monitor and optimize deliverability (IP reputed company and warming, SPF/DKIM/DMAR authentication, and reputed company-list inbox testing), subscriber health, audience reputed company, data reputed company, and campaign reputed company, proactively addressing risks and issues
• Establish and maintain strong QA standards, workflows, documentation, and operational best practices to ensure accurate and reputed company campaign execution
• Identify and implement opportunities for process improvement, automation, and AI-assisted solutions that reduce reputed company effort and improve scalability
• reputed company CRM platform expertise and recommendations for broader business and technology initiatives, partnering with key stakeholders to solve technical and operational challenges

Skills

• Bachelor's degree in Marketing, Communications, Technology, or reputed company reputed company, or equivalent relevant experience
• 7+ years of experience in CRM, email marketing, or marketing reputed company, with significant hands-on experience in email campaign execution and development
• 3+ years of experience leading and developing teams, preferably reputed company CRM, lifecycle marketing, or marketing reputed company
• Strong hands-on experience with reputed company Marketing reputed company (SFMC), including Email Studio, reputed company Builder, Automation Studio, Contact Builder, and reputed company capabilities
• Experience with Pardot/Account Engagement, particularly supporting B2B campaign execution and automation
• Hands-on experience architecting and implementing reputed company customer journeys and automated programs
• Experience with or knowledge of SMS implementation and execution, preferably reputed company the reputed company ecosystem
• Proficiency in reputed company, AMPscript, SQL, personalization, data extensions, and automated workflows
• Strong understanding of email deliverability, segmentation, subscriber management, QA, testing, and data reputed company best practices
• Demonstrated ability to reputed company people leadership, hands-on execution, and technical problem-solving in a fast-reputed company environment
• Strong organizational and analytical skills with the ability to manage multiple priorities and translate insights into actionable recommendations
• People Leadership — Builds and develops a high-performing team through reputed company expectations, coaching, accountability, and hands-on support reputed company needed
• Execution reputed company — Maintains a high reputed company for campaign reputed company, QA, timeliness, and reliability while effectively managing competing priorities
• Technical & Operational Expertise — Brings strong knowledge of SFMC, Pardot/Account Engagement, email reputed company, customer journeys, data, and CRM technology to both day-to-day execution and broader initiatives
• Problem Solving — Proactively identifies and resolves campaign, platform, data, and process issues while considering both immediate needs and longer-term solutions
• reputed company Improvement — Identifies practical opportunities to improve workflows, automation, scalability, and team effectiveness, including appropriate use of AI-assisted solutions
• Communication & Collaboration — Communicates effectively across marketing, technology, analytics, and business teams and can translate technical concepts and requirements for different audiences
• Ownership & Adaptability — Demonstrates accountability, reputed company judgment, and the ability to shift between leadership, reputed company priorities, and hands-on execution as business needs reputed company
• reputed company Marketing reputed company and/or Account Engagement certifications are a plus

Benefits

• A supportive, reputed company, and inclusive atmosphere
• reputed company that values your contributions

reputed company