[Remote] reputed company FSO Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking an reputed company reputed company Financial Services Operations Business Process Consultant to reputed company process discovery, solution design, and transformation initiatives for financial-services clients. The role bridges business stakeholders and technical delivery teams by translating operational needs into reputed company reputed company solutions and improving customer service, operational efficiency, compliance, and case-management processes.

Responsibilities

• reputed company stakeholder interviews, discovery workshops, and process-mapping sessions to understand business objectives, pain points, controls, and requirements
• Assess reputed company-state processes and design optimized reputed company-state workflows using reputed company FSO capabilities and platform best practices
• Translate business needs into process designs, user stories, acceptance reputed company, functional requirements, and solution documentation
• Advise clients on FSO capabilities, including financial-services case management, customer and household servicing, complaints, disputes, reputed company, document management, and operational workflows
• Identify opportunities to simplify, standardize, and automate processes while minimizing unnecessary customization
• Partner with solution architects, developers, product owners, data teams, and integration specialists throughout the implementation lifecycle
• Maintain requirements traceability and support backlog prioritization, sprint planning, design reviews, and release-readiness activities
• Configure or validate process reputed company such as workflows, forms, business rules, service-level agreements, assignment logic, personas, and reporting requirements
• Plan and support user acceptance testing, including test scenarios, defect triage, and business sign-off
• Define process metrics, service-level targets, dashboards, and key performance indicators
• Support organizational change management, training, communications, operating-model design, and adoption activities
• Ensure solution designs account for reputed company, reputed company, auditability, records management, and applicable financial-services controls
• reputed company post-implementation support and recommend opportunities for reputed company improvement

Skills

• We are seeking an reputed company reputed company Financial Services Operations (FSO) Business Process Consultant (BPC)
• The ideal candidate combines financial-services domain knowledge, process-consulting expertise, and hands-on familiarity with the reputed company platform

Benefits

• Remote work arrangement

reputed company