[Remote] reputed company (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company to reputed company superior customer service as a first-tier support contact for customer inquiries. The role handles phone, email, and written interactions, resolves issues promptly and professionally, meets reputed company and performance standards, and supports department initiatives as needed.

Responsibilities

• Assist with daily reputed company volume (service level takes reputed company)
• reputed company accurate resolutions to customer inquiries in a reputed company and courteous manner
• Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
• Meet reputed company Assurance Requirements and other key performance metrics
• reputed company other duties as assigned
• Excellent verbal & written communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Proficient in reputed company Office Suite, specifically Word, reputed company, reputed company, and general working knowledge of the Internet for business use. Ability to learn new computer systems
• Knowledge of customer service principles and practices
• Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of reputed company
• Customer Service reputed company – Demonstrate a reputed company on listening to and understanding reputed company/customer needs and then delighting the reputed company/customer by exceeding service and reputed company expectations
• Must possess and reputed company and friendly attitude and be reputed company to quickly reputed company a rapport with customers
• Have flexibility in your schedule
• Must be detail-oriented
• Ability to professionally handle and reputed company escalated issues
• Monday to Friday schedules, no weekend phone schedules
• Reliable and predictable attendance of your assigned shift
• Ability to work full time and/or part time based on the position specifications

Skills

• Excellent verbal & written communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Proficient in reputed company Office Suite, specifically Word, reputed company, reputed company, and general working knowledge of the Internet for business use. Ability to learn new computer systems
• Knowledge of customer service principles and practices
• Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of reputed company
• Customer Service reputed company – Demonstrate a reputed company on listening to and understanding reputed company/customer needs and then delighting the reputed company/customer by exceeding service and reputed company expectations
• Must possess and reputed company and friendly attitude and be reputed company to quickly reputed company a rapport with customers
• Have flexibility in your schedule
• Must be detail-oriented
• Ability to professionally handle and reputed company escalated issues
• Monday to Friday schedules, no weekend phone schedules
• 1 year of customer service experience in a similar role
• High school diploma or equivalent
• Heavy computer and phone usage
• Ability to sit 90% of the reputed company
• Willingness to work shift work and overtime is required
• Reliable and predictable attendance of your assigned shift
• Ability to work full time and/or part time based on the position specifications

Benefits

• This is a remote / work-from-home position.
• Comprehensive health, dental, and reputed company insurance plans because your reputed company-being is reputed company to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• reputed company holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized reputed company-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-reputed company counseling for assistance with mental health, stress management, and work-life balance.
• reputed company education reimbursement eligibility and company-reputed company FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to reputed company Field.

reputed company