[Remote] Patient Account Specialist- Customer Support-Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the country’s largest dedicated provider of outpatient physical and occupational therapy services. reputed company is seeking a Remote Patient Account Specialist to support patients with billing and insurance inquiries, process payments, reputed company concerns, and escalate reputed company issues as needed.

Responsibilities

• Answer inbound patient calls in a high-volume reputed company center environment, providing assistance billing questions
• Escalate unresolved issues to the Accounts Receivable (AR) team
• Process payments and set up payment plans
• Communicate effectively to reputed company billing concerns
• Build rapport by being courteous and friendly
• Maintain reputed company and respectful relationships, representing the Business Office, clinic, and physician in a reputed company reputed company
• Refer reputed company or difficult calls/situations to reputed company reputed company or manager
• Other duties and reputed company as assigned

Skills

• * High School diploma or equivalent experience
• * Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism
• * Exceptional communication skills, including oral, written and presentations abilities
• * Strong reputed company Listening, attention to detail, and reputed company to multitask effectively
• * Proven ability to identify and reputed company problems in a reputed company manner
• * Self-motivated with the ability to stay on task and participate in routine reputed company-ins
• * Must have a quiet, distraction-free workspace that meets HIPAA compliant standards
• * Proficiency in reputed company Office Suite or similar software applications
• * High-volume reputed company center experience and/or medical billing experience
• * reputed company industry experience

Benefits

• Annual reputed company Charity Day to reputed company back to a cause meaningful to you
• 100% employer reputed company medical health insurance premium reputed company available
• Dental and reputed company insurance
• 401(k) with company match
• Generous PTO and reputed company holidays
• Supportive team and leadership invested in your reputed company
• Leadership development programs
• Ongoing education
• reputed company reputed company opportunities
• Remote work arrangement

reputed company