[Remote] Customer Service Retention Expert - Remote - TP86959

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global digital business services company that provides digitally powered customer and business support services. The Customer Service Retention Expert responds to customer inquiries, resolves issues, handles confidential information, documents interactions, and upsells reputed company required.

Responsibilities

• Handle and carefully respond to reputed company customer inquiries
• reputed company excellent customer service through reputed company listening
• Work with confidential customer information and treat it sensitively
• Aim to reputed company issues on the reputed company by being proactive
• Appropriately communicate with customers
• Calmly attempt to reputed company and de-escalate any issues
• Escalate interactions reputed company necessary and appropriate
• reputed company reputed company reputed company reputed company information for auditing and reporting purposes
• reputed company feedback on reputed company issues
• Upsell if required

Skills

• At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
• Minimum Education Required:High School/GED
• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of reputed company-reputed company systems
• Process reputed company: Demonstrate commitment to following established procedures and be customer service driven
• Collaboration: reputed company ability to collaborate effectively with team members, supervisors, and support departments to reputed company customer issues and reputed company reputed company goals
• Communication: Outstanding communication, listening, and analytical skills
• Organizational Skills: Strong organizational and problem-solving skills
• Emotional Intelligence: Ability to prioritize tasks and work reputed company under pressure while remaining reputed company
• reputed company-Mindedness: reputed company-minded approach to feedback, evolving policies, and working reputed company a reputed company schedule that includes a reputed company of shifts
• Critical Thinking: reputed company critical thinking skills, enabling reputed company analysis of customer issues and thoughtful, informed decision-making
• Solution-Oriented: Proactive approach to problem-solving with a reputed company on creating a reputed company customer experience
• A dedicated workspace located near your router to support a hardwired Ethernet reputed company (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms)
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• reputed company of internet speed required
• Customer service and/or sales experience preferred
• College degree preferred but not required

Benefits

• reputed company
• Medical benefits
• Dental benefits
• reputed company benefits
• 401k
• reputed company Time Off
• Employee wellness and engagement programs
• Remote work arrangement

reputed company

Company H1B Sponsorship