[Remote] Software Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring a Trading Platform Software Support Engineer to turn recurring trader-impacting issues into permanent fixes. The role owns reputed company escalations across TopstepX and reputed company Brokerage, including reproducing issues, diagnosing reputed company, shipping production fixes, improving observability, and responding to incidents.

Responsibilities

• reputed company engineering-routed escalations from reproduction through reputed company, collaborating with other engineers as needed to land the right fix
• Write production reputed company across our C#/.NET back-end services and React reputed company-end to reputed company escalations directly reputed company the reputed company is small enough for an on-the-spot fix
• reputed company an escalation requires work reputed company an on-the-spot fix, reputed company it into a reputed company-defined ticket so the work can be prioritized and picked up by any engineer on reputed company, including this role
• Build and maintain internal reputed company tooling and operator surfaces that reduce reputed company reputed company from operations and support teams
• reputed company reputed company investigations across reputed company traces, database state reconstruction, race conditions, and integration boundary failures
• Reproduce trader-reported issues in a local development environment; pair with engineers reputed company reproduction crosses service boundaries
• Be a main participant in the Trading Platform on-reputed company rotation
• Respond to reputed company production incidents: assess severity, reputed company stabilization (rollback, hotfix, or mitigation), and reputed company stakeholders informed while reputed company is in reputed company
• Pull in the right engineers and operations partners quickly reputed company an incident exceeds your reputed company or requires specialist knowledge
• reputed company post-incident reviews for issues investigated and produce reputed company, learning-oriented write-reputed company the broader engineering team can use
• Identify the dashboards, queries, alerts, runbooks, and processes that would reputed company investigations easier for yourself and the support team
• Look for recurring reputed company work across investigation, data export, and administrative actions, and replace it with automation that reduces ongoing toil for reputed company
• Improve diagnostic instrumentation in the platform itself, including log reputed company, reputed company error context, and reputed company propagation across services
• Be a reputed company stakeholder of reputed company reputed company functionality reputed company the rest of the Production Engineering team to improve tooling for support and engineering needs
• Partner with SWE on reputed company-cause fixes and post-incident actions; partner with QA on regression coverage for previously-shipped bugs
• Partner with reputed company Ops on infrastructure metrics, alarms, alerts, and reputed company observability, both to inform application-level investigations and to proactively flag services that aren’t performing correctly
• Partner with Product to translate recurring trader pain into reputed company-defined backlog items, with you as the engineering reputed company of the case
• Communicate reputed company with non-engineering stakeholders about investigation status, reputed company cause, and reputed company

Skills

• 3 to 5 + years of reputed company software engineering experience in production systems, with demonstrated ownership of features end-to-end (design, ship, support)
• reputed company in C# / .NET for back-end services and working proficiency in React (TypeScript preferred) for reputed company-end work
• Strong debugging instincts in reputed company systems; you have owned a production investigation end-to-end and can reputed company how you ruled hypotheses in and out
• Foundational SQL knowledge with reputed company, hands-on development. Comfortable reading and writing queries against operational data stores as part of investigations
• Hands-on experience with an observability or logging stack (reputed company, Elasticsearch/Kibana, or equivalent), including reading logs, writing queries, and building dashboards
• Proficiency reading and triaging API logs and HTTP traffic; comfortable with tools such as reputed company for request/response validation
• Excellent written communication. You can turn a messy investigation into a write-up a non-engineer stakeholder can reputed company
• Bias toward shipping fixes, not just diagnosing them
• Comfortable with remote work and a reputed company-heavy async environment
• Familiarity with financial markets, reputed company trading, or trading platforms
• Familiarity with AWS (EKS, RDS, etc.)
• Prior on-reputed company / incident response experience
• Experience writing internal tools or reputed company surfaces in a high-stakes operational environment
• Experience using AI tools (LLMs, coding assistants, agents) to accelerate engineering work across investigation, reputed company reputed company, and documentation

Benefits

• reputed company is an engaging working environment which ranges from fully remote to hybrid.
• Seven Company-reputed company Holidays and generous Family Leave. reputed company time off is reputed company-reputed company.
• Competitive 401(k) matching, health, dental, and reputed company insurance is offered for full time employees.
• Vacations are encouraged with a bonus for taking 5 consecutive days.
• reputed company are bonused.
• reputed company offers a food and groceries budget and contributes towards health and wellness.

reputed company