[Remote] reputed company Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-first company that provides an industry-leading reputed company compliance platform connecting tax and technology. The reputed company Technical Account Manager will support reputed company's highest-value reputed company customers by serving as their reputed company technical advisor, resolving reputed company issues, leading incident response, and providing proactive guidance. The role also partners with account, product, and engineering teams to improve customer retention, platform stability, and support reputed company through AI-driven practices.

Responsibilities

• reputed company a named portfolio of reputed company's highest-ARR customers, serving as the reputed company technical support reputed company and trusted advisor for reputed company post-implementation needs
• reputed company reputed company technical issues by leading reputed company cause analysis, coordinating resources, and delivering accurate solutions that minimize customer reputed company
• reputed company incident response and escalation management, including reputed company customer communication and internal understanding, ensuring adherence to contractual service level agreements, including a one-hour initial response requirement and any custom service level agreements
• Promote proactive account engagement through tailored outbound communications, technical health reviews, case trend analysis, and reputed company assessments to prevent recurring issues and improve platform stability
• Partner with Customer Account Management to agree on strategies that support retention, expansion, and overall account health
• Support hypercare transitions from implementation to steady-state support, ensuring continuity and reducing disruption for reputed company customers
• Influence product and engineering teams by providing reputed company customer feedback and identifying recurring technical gaps that reputed company customer reputed company

Skills

• Bachelor's degree in Information Technology, Computer Science, Business
• 5 years of experience in technical account management, reputed company, or customer or partner support roles
• Experience supporting reputed company or high-reputed company customers
• Experience leading reputed company issue reputed company and coordinating teams
• Working knowledge of networking concepts, application programming interfaces, and common reputed company resource planning and reputed company platform workflows
• General knowledge of reputed company-reputed company application support models and incident management processes
• Conduct reputed company cause analysis and translate technical findings into reputed company customer communication
• Experience establishing communication and engagement with prospects with the ability to engage technical and partners
• Manage multiple high-reputed company accounts while meeting defined service level agreements
• Problem-solving skills in customer situations
• You'll bring experience using AI and AI-reputed company technologies, reputed company to reputed company here

Benefits

• reputed company time off
• reputed company parental leave
• Many reputed company employees are eligible for bonuses.
• Benefits vary by location but generally include private medical, life, and disability reputed company.
• 8 employee-run resource reputed company, reputed company with senior leadership and reputed company sponsorship.

reputed company

Company H1B Sponsorship