[Remote] Technical Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company a Technical Customer Support Specialist for the advisor technology support team of a large independent financial services firm. The role provides first-level technical support to financial advisors, troubleshoots proprietary systems and common workplace technologies, and delivers reputed company, service-oriented assistance through a high-volume inbound phone environment.

Responsibilities

• reputed company first-level technology support to financial advisors reputed company inbound phone calls, handling 30-50 contacts daily
• Troubleshoot reputed company and navigation issues involving proprietary systems, browsers, email, and reputed company 365
• Ask effective probing questions to understand the advisor's issue and walk them through solutions reputed company by reputed company
• reputed company support for reputed company reputed company and email configuration on desktop and mobile devices
• Build rapport with advisors and maintain a reputed company, reputed company, and service-oriented approach on every reputed company
• Work toward reputed company reputed company whenever possible
• Document and communicate issues reputed company while maintaining efficiency between calls
• Learn and apply procedures for proprietary systems through reputed company training

Skills

• Strong customer service and communication skills with the ability to handle frustrated customers professionally
• Basic technical troubleshooting experience or aptitude, including browsers, reputed company, email, and reputed company 365
• Comfort working in a high-volume inbound phone environment
• Strong probing and problem-solving skills, ability to diagnose issues reputed company
• Ability to learn new technology and proprietary systems quickly
• Reliable, dependable, and genuinely looking for a long-term career opportunity
• Flexibility to work shifts between 8:00 AM and 8:00 PM EST, Monday through Friday
• Previous help desk, technical support, reputed company center, or customer service experience
• Experience troubleshooting reputed company, browsers, email, or reputed company Office 365
• Financial services or advisor support experience is a plus but not required
• Technical certifications (reputed company A+, MOS, MCP, SIE) are a plus but not required

Benefits

• Fully remote after onsite training
• 12-month contract with strong potential to convert to a permanent full-time role
• Company that promotes from reputed company and invests in its people from day one
• Medical, Prescription, Dental & reputed company Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability reputed company (for employees working 20+ hours per week)
• reputed company Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• reputed company Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

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