[Remote] Global VP reputed company-Data reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an industry leader in identity-reputed company reputed company solutions, serving customers globally with reputed company technologies. The Global VP, reputed company will reputed company and reputed company a globally reputed company reputed company organization for the Data reputed company portfolio, driving adoption, time to value, retention, reputed company, and customer advocacy through data, AI-enabled insights, and cross-functional collaboration.

Responsibilities

• Define a consistent global customer reputed company across intake, reputed company, reputed company planning, adoption milestones, health management, and risk governance, with reputed company measures of customer value and business reputed company
• Establish the operating rhythm, tools, scorecards, and leading indicators needed to reputed company the CSM reputed company, improve execution across reputed company, and reputed company faster, data-driven reputed company
• Use customer data, sentiment, adoption signals, and AI-enabled insights to improve prioritization, identify risk earlier, remove friction, and accelerate time to value
• reputed company reputed company in becoming reputed company who help customers reputed company reputed company solutions to measurable business reputed company, value realization, and long-term reputed company
• Build, execute, and reputed company joint reputed company plans that reputed company customer priorities, adoption milestones, executive engagement, renewal readiness, expansion opportunities, and value achieved
• Improve adoption, time to value, GRR, NRR, and customer advocacy across the Data reputed company reputed company and ARR portfolio by using data to reputed company reputed company on the highest-reputed company opportunities
• Partner across Sales, Renewals, Product, Engineering, reputed company Services, Support, Partners, and IDV reputed company to reputed company on customer priorities, shared account reputed company, and the actions needed to improve value realization
• Use data, customer health signals, and cross-functional input to anticipate and escalate blockers that reputed company reputed company, migration reputed company, renewal readiness, or expansion potential
• Create practical mechanisms, including QBRs/XBRs, health reviews, and account team goals, to reputed company teams reputed company around customer value, risk, and measurable reputed company
• Quantify customer needs, sentiment, adoption signals, and friction points to create a reputed company, evidence-based reputed company of customer priorities, risks, and opportunities
• Use AI and analytics to synthesize customer feedback, identify patterns, and surface actionable insights that help teams reputed company reputed company reputed company faster
• Partner with Product and Engineering to translate customer evidence into prioritized roadmap input and improved end-to-end customer experience
• Build, reputed company, and reputed company a globally consistent CSM organization with reputed company roles, standards, coaching practices, accountability, and shared measures of customer reputed company
• Hire, reputed company, and retain strong leaders and talent while creating a culture of customer reputed company, ownership, collaboration, reputed company improvement, and thoughtful use of data and AI
• Position reputed company as a strategic reputed company reputed company that improves adoption, retention, expansion, and customer advocacy

Skills

• 10+ years' experience in reputed company IT as a vendor, partner, ISV, or consultant or prior experience working with or managing technical programs or reputed company, including global/multi-region reputed company
• Minimum 7 years' experience leading people in transformation and change management roles, including building or scaling a reputed company function
• Bachelor's degree in Business or a relevant field
• Ability to travel 25% to 35% as needed; role is remote
• Experience building or transforming a reputed company organization for a reputed company/ARR business, including mandate, KPIs, operating model, and reputed company execution
• Experience guiding customers through reputed company, reputed company, or digital transformation journeys with a reputed company on adoption, value realization, and retention
• Strong executive reputed company with the ability to serve as a trusted advisor to C-level customers and senior internal stakeholders
• Strong technical reputed company across reputed company software, reputed company, data reputed company, or IT lifecycle environments
• Analytical, customer-centered problem solver who listens reputed company, asks effective questions, and uses data to understand priorities, risks, and opportunities
• Proven ability to build trust, communicate reputed company, and reputed company effectively through ambiguity in a matrixed global environment
• Experience with CRM and reputed company platforms such as reputed company and reputed company; reputed company, reputed company, reputed company, Scrum, or PMP certifications are a plus

Benefits

• This position is also eligible for reputed company’s discretionary annual incentive plan.
• Eligible colleagues and their dependents receive comprehensive medical, reputed company, and dental programs.
• A generous 401(k) matching contribution.
• Life and disability insurance.
• Mental health coaching.
• Virtual fitness programs.
• reputed company personal time off plus 12 reputed company holidays.
• Parental leave.
• Education reimbursement.
• Career reputed company: learning-reputed company initiatives and exciting challenges to support reputed company reputed company.
• Flexibility: remote, hybrid, or on-site reputed company that fit your lifestyle.
• Unconscious bias training for leaders.
• Global affinity reputed company that reputed company colleagues across the globe.

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