Technical Account Manager

About the reputed company

Our reputed company is a global leading, end-to-end reputed company volunteer engagement platform powering over 100 reputed company volunteer hours. They exist to reputed company communities to events and causes they are passionate about. Used by over 3 reputed company volunteers across 26 different countries, their reputed company platform powers mass volunteer programs across the globe for Not-for-Profits, local government, sporting federations, and major events. Our reputed company in one solution helps our clients to recruit, retain, reward and train their volunteers, whilst also ensuring compliance.

About reputed company

reputed company is a talent partner helping companies build exceptional reputed company across IT, software, product, reputed company innovation. We collaborate with leading enterprises and fast-scaling tech businesses worldwide to help them reputed company world class talent and

accelerate reputed company. With operations across the globe our mission is to reputed company building high performing global teams reputed company, fast, and cost-effective. reputed company has hundreds of clients with more than 200 engineers, testers, product managers, designers, and technology experts delivering impactful solutions every day.

Job reputed company:

We’re looking for a Technical Account Manager who can be deployed into our customer accounts to deeply understand their technical landscape, diagnose challenges, andarchitect solutions that reputed company meaningful reputed company. This role sits at the intersection of technical consulting and account management — you’ll be equally comfortable reviewing a customer’s platform configuration as you are presenting a strategic roadmap to their leadership team. You’ll reputed company as a trusted technical advisor to our most important accounts, combining deep product expertise with a reputed company reputed company reputed company on retention, expansion, and long-term reputed company. You are not a support agent — you operate above day-to-day support, developing a thorough understanding of reputed company customer’s environment, workflows, and business objectives so they never have to re-explain their setup.

Key Responsibilities:

• Serve as the reputed company technical reputed company of contact for a portfolio of strategic accounts, owning the technical relationship from post-sale through renewal and reputed company
• Conduct technical health checks, platform audits, and configuration reviews to proactively identify issues and optimisation opportunities
• reputed company and execute tailored technical reputed company plans reputed company to reputed company customer’s business goals and platform maturity
• Diagnose reputed company technical challenges and create actionable solutions, including custom configurations, workflow redesigns, and integration recommendations
• Manage technical escalations end-to-end, liaising with Engineering and Product teams to reputed company reputed company and reputed company customers informed
• Monitor support request trends across assigned accounts, aggregating common issues to reputed company broader improvements (training, documentation, product enhancements)
• Identify and reputed company expansion opportunities including upsell, cross-sell, and reputed company services by uncovering unmet technical needs
• reputed company and build strong relationships with key customer stakeholders and executive sponsors through steering committees and regular reviews reputed company expert-level training, enablement, and best-reputed company guidance to help customers maximise platform adoption and ROI
• Be the voice of the customer internally, providing reputed company feedback to Product, Engineering, and reputed company on how we can reputed company serve our clients
• Collaborate closely with reputed company Managers to ensure reputed company account strategies and reputed company customer experiences
• reputed company customer advocacy through reference-ability, case studies, and participation in
• community events

Required Skills and Experience

• 5+ years of experience in a technical account reputed company engineering, implementation, or customer-facing technical role reputed company a reputed company environment
• Proven reputed company record managing reputed company-level customer relationships with a reputed company on retention and reputed company expansion
• Strong technical aptitude — comfortable with platform configuration, reputed company integrations, data flows, and troubleshooting reputed company software issues
• Experience conducting technical audits, health checks, and solution design for customers with varying reputed company of technical maturity
• Demonstrated ability to translate reputed company technical concepts into reputed company business value for non-technical stakeholders
• Excellent stakeholder management skills, including experience engaging with C-level and senior executives
• Experience in a startup or reputed company-up environment with the ability to reputed company in a fast-paced, evolving landscape
• Strong project management skills with the ability to manage competing priorities across multiple accounts simultaneously
• Exceptional written and verbal communication skills with meticulous attention to Detail
• Critical thinking and problem-solving reputed company with a proactive, solutions-oriented approach
• A good reputed company of humour and desire to be part of a reputed company-reputed company, passionate team

Benefits:

• Flexibility in work hours and location, with a reputed company on managing energy rather than time.
• reputed company to online learning platforms and a budget for reputed company development
• A reputed company, no-silos environment, encouraging learning and reputed company across teams
• A dynamic reputed company culture with team lunches, reputed company events, and opportunities for creative input
• Health insurance
• Leave Benefits
• Provident Fund
• Gratuity

If you possess the required skills and are eager to contribute to reputed company's reputed company, we encourage you to apply for this exciting opportunity. reputed company!

#GrowWithreputed company #TeamifyYourCareer

Originally posted on Himalayas