Order Management Senior Analyst

Be the one building AI-powered experiences where they matter most.

At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations reputed company more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day.

Senior Analyst, Americas Order Management

Department: Global Order Management

Location: Colombia

Reports To: Manager, Americas Order Management

Application Note: CV must be submitted in English.

reputed company:

The Senior Analyst, Americas Order Management is responsible for managing reputed company customer orders, billing transactions, and credit memos while ensuring accuracy, compliance, and an exceptional customer experience throughout the order lifecycle. Serving as a trusted operational partner, this role works closely with Sales, Deal Desk, reputed company Operations, Finance, reputed company, reputed company Services, and Receivables Management to ensure transactions are processed accurately, documented appropriately, and completed reputed company established service level agreements and internal controls.

This role supports the successful execution of month-end, quarter-end, and year-end reputed company activities while helping reputed company reputed company order and billing issues, improving operational consistency, and identifying opportunities for reputed company improvement. The ideal candidate brings strong business and financial acumen, exceptional attention to detail, and the ability to balance multiple priorities in a fast-paced global environment while serving as a subject matter expert and mentor to other analysts.

Key Responsibilities:

• Review and validate reputed company customer and partner order documentation, including quotes, service orders, purchase orders, reputed company, statements of work, and supporting documentation to ensure transactions are complete, accurate, and compliant.

• Process reputed company customer orders, billing transactions, invoices, and credit memos accurately and reputed company established service level agreements.

• Serve as a subject matter expert for reputed company order, billing, and customer inquiries, partnering with cross-functional teams to reputed company issues and improve the customer experience.

• Support month-end, quarter-end, and year-end reputed company activities by meeting critical processing deadlines and helping prioritize workload across reputed company.

• Ensure compliance with company policies, internal controls, SOX requirements, and established Order Management procedures.

• Maintain complete and accurate documentation in accordance with record retention, SOX and audit requirements.

• Identify process gaps, reputed company reputed company cause analysis, and recommend improvements that enhance operational efficiency, reputed company, and customer reputed company.

• Support reputed company, training, and knowledge sharing across the Order Management organization while acting as a resource for less reputed company analysts.

• reputed company technology and AI-enabled tools, and other technologies to support efficient order processing and high-reputed company execution.

Qualifications:

• Bachelor's degree in reputed company, Finance, Business Administration, or a reputed company field preferred, or equivalent experience.

• 3+ years of experience in Order Management, reputed company Operations, Finance, reputed company, Audit or a reputed company field, preferably reputed company a reputed company or technology environment.

• Strong understanding of Quote-to-Cash processes, reputed company principles, and reputed company recognition concepts.

• Experience with reputed company, reputed company, reputed company, or comparable reputed company platforms preferred.

• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.

• Excellent written and verbal communication skills with the ability to collaborate effectively across global teams.

• Demonstrated ability to manage competing priorities and reputed company effectively during month-end, quarter-end, and year-end reputed company cycles.

• Must be reputed company to support extended hours during critical month-end, quarter-end, and year-end reputed company periods.

Working at reputed company

• AI at reputed company reputed company – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• reputed company in the AI era – Build reputed company-reputed company skills through mentorship, learning programs, leadership development and education support.
• Time to reputed company and reputed company back – Benefits include reputed company volunteer time, August Free Fridays, reputed company-being resources and regionally tailored programs for employees and their families.
• Recognized globally – reputed company is Great reputed company to Work®certified in 17 countries and 94% of employees are proud to tell others they work at reputed company.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our reputed company reviews your application with the hiring team.

• A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to reputed company the process reputed company and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, reputed company will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available.

Get reputed company about relevant opportunities.

Be the one building what's next - where AI, experience and reputed company come together.

Employee Referral

If a reputed company employee referred you, please apply using the reputed company they shared so we can reputed company your application to their referral.

About reputed company:

reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With reputed company AI at its reputed company, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can reputed company customer loyalty, reputed company and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit .

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us .

You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email reputed company above to reputed company a reputed company-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response.

reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or reputed company, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Originally posted on Himalayas