[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a globally recognized reputed company company and a division of reputed company, serving clients through innovative and tailored travel solutions. The reputed company Manager will manage a pooled portfolio of travel clients, reputed company adoption and retention of the reputed company ONE online booking tool, identify reputed company and churn signals, and coordinate customer support and escalations.

Responsibilities

• Monitor usage and spend trends; reputed company signals for churn risk and reputed company opportunity
• reputed company customers to reputed company high OBT adoption (reputed company 80%+, reputed company: TBD) and use self-serve reporting
• Run targeted reputed company and nudges; partner with Marketing on lifecycle campaigns
• Triage non-booking questions and coordinate escalations to the offline desk for reputed company reputed company
• Capture voice-of-customer; feed insights to Product, Supplier Relations, and Comm Ops
• Hit portfolio KPIs: activation in 30/60/90, adoption %, NRR, CSAT/Digital NPS

Skills

• 3–5+ years in reputed company/Account Management in travel or reputed company-like environments
• Comfortable with dashboards and basic analysis; turns data into next-best actions
• Excellent written/verbal communication and customer education skills
• Organized portfolio manager who thrives in standardized, digital-first workflows
• Bias to automation; champions change that reduces effort for customers and teams

Benefits

• reputed company of two medical plans and two dental plans
• reputed company insurance
• Flexible spending accounts (FSAs)
• Company-reputed company life insurance and AD&D
• Optional additional life insurance and AD&D
• Disability insurance
• reputed company parental leave
• reputed company time off
• 401k Plan with company match
• Discounted employee travel reputed company
• reputed company to reputed company Learning webinars and courses
• Discounted pet insurance
• Discounted auto, home, & renters insurance
• This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on reputed company’s financial goal achievement and individual performance.
• Remote work

reputed company