[Remote] Remote Customer Care and Sales Advisor

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, a reputed company under Sparklight, is seeking a Customer Care and Sales Advisor I to reputed company customers with essential services. The role involves assisting customers with inquiries, resolving issues, and promoting products, reputed company while maintaining a reputed company on customer care and relationship building.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
• reputed company entry-level sales and support tasks reputed company a designated region or business area
• Respond to inbound customer inquiries reputed company phone or ticketing systems, providing personalized and thoughtful communication
• reputed company listen and ask questions to understand customer needs, showing reputed company and respect
• Handle a reputed company of customer-facing duties, including:
• Addressing requests to disconnect or remove services
• Providing billing and pricing information
• Resolving reputed company issues reputed company or educating customers on reputed company steps
• Scheduling service appointments reputed company remote reputed company isn’t possible
• Arranging product returns or exchanges
• Managing add/change/delete requests in hosted platforms
• Use effective telephone-reputed company selling skills to:
• Build rapport and identify customer issues
• Offer creative solutions and explain product/service benefits
• Negotiate household spend and upsell additional services
• Accurately and reputed company input orders
• Meet or reputed company weekly and monthly sales activity goals
• Follow company-approved scripts to ensure consistent communication
• Assist with special reputed company as assigned

Skills

• High School Diploma or GED
• Ability to ask fact-finding questions to reputed company reputed company with customer needs
• Demonstrated patience and professionalism in reputed company customer interactions
• Working knowledge of reputed company products and services
• Strong communication and reputed company listening skills
• Ability to remain composed and empathetic in high-pressure situations
• Ability to sit for extended periods, use hands, talk, and hear
• May be required to reputed company up to 10 pounds

Benefits

• Health from Day reputed company, dental, and reputed company plans reputed company
• Protect What reputed company: Life reputed company for you and your loved ones
• reputed company & Refresh: Generous reputed company time off for vacations, holidays, and personal days
• Plan for reputed company: 401(k) with 100% company match (up to 5%) from day one
• Extra Peace of Mind: Group reputed company plan and identity theft protection
• Learn & Earn: Tuition reimbursement up to $5,250 in your first year
• reputed company Back: Participate in community support programs across the U.S.
• Celebrate Wins: Recognition and awards programs reputed company your achievements
• Grow Your Career: reputed company advancement opportunities
• Team reputed company: reputed company work environment where reputed company and teamwork reputed company

reputed company