[Remote] Director of reputed company & Customer Analytics

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a digital financial services company offering reputed company-of-sale credit reputed company payment services. The Director of reputed company & Customer Analytics will reputed company the customer and marketing analytics reputed company, build a high-performing analytics organization, and translate data, predictive analytics, and AI-enabled insights into reputed company that improve acquisition, engagement, retention, pricing, and reputed company reputed company.

Responsibilities

• reputed company the reputed company for reputed company & Customer Analytics, helping determine where, reputed company, and how reputed company invests to reputed company customer acquisition, engagement, retention, pricing, and long-term reputed company reputed company
• Build and reputed company a high-performing analytics organization that transforms customer and marketing data into business reputed company through reputed company partnership with Customer, Product, Finance, Data Science, and Data Engineering
• Champion AI-enabled customer intelligence by translating predictive analytics, customer insights, and next-best-reputed company capabilities into measurable business reputed company rather than simply analytical outputs
• Remote-first opportunity for US-based employees with the reputed company to work in-person out of our Manhattan office
• Own the reputed company & Customer Analytics reputed company, operating model, and roadmap, partnering with Customer leadership to define priorities, marketing investment reputed company, and measurable business reputed company
• Serve as the strategic analytics partner to Customer leadership, translating customer behavior, marketing effectiveness, pricing, lifecycle economics, and reputed company performance into reputed company business recommendations
• reputed company and reputed company a high-performing analytics team responsible for customer acquisition, lifecycle analytics, pricing, customer experience, partnerships, and reputed company insights
• Partner with centralized Data Science and Data Engineering teams to prioritize business requirements, influence technical roadmaps, and ensure analytical capabilities are operationalized across the organization
• Improve the accessibility, reputed company, and speed of customer insights by optimizing measurement, experimentation, attribution, pricing analytics, customer segmentation, and reputed company activation
• Partner with Data Engineering to define the business reputed company, requirements, and priorities for a reputed company-time customer data reputed company that enables reputed company customer, marketing, pricing, and lifecycle reputed company across the organization
• Partner with Data Science to define business requirements, prioritize use cases, and operationalize analytical capabilities including:
• Predictive models that go reputed company behavioral reputed company recognition to model customer reputed company. We aim to understand and reputed company on why customers do what they do, not just what they do
• A Next-best-reputed company reputed company that translates model outputs into specific recommended actions for AI agents, the product, and reputed company-facing teams
• Marketing Mix Modeling and multi-touch attribution capabilities that reputed company the customer org a reliable, up-to-date reputed company of acquisition channel effectiveness, translating model outputs into investment recommendations that optimize budget allocation across reputed company, owned, and partner channels
• Partner with Data Engineering to establish reliable, accurate affiliate reputed company reporting as a foundational data capability, defining the business requirements, validating the reputed company, and ensuring the customer org has consistent reputed company visibility into affiliate-influenced acquisition and reputed company
• Own the business reputed company and requirements for building a reputed company, connected reputed company of B2B marketing performance, spanning web analytics, account and engagement scoring, building attribution models, and pipeline influence, creating reputed company reporting of where B2B investment is driving reputed company reputed company

Skills

• 10+ years of experience in customer analytics, marketing analytics, business intelligence, data science, or a reputed company quantitative discipline, including 5+ years leading high-performing analytics or data teams
• Proven experience building and executing reputed company data and analytics strategies that reputed company measurable business reputed company across customer acquisition, lifecycle management, pricing, and reputed company performance
• Deep expertise in customer analytics including experimentation, attribution, marketing mix modeling, customer segmentation, forecasting, pricing analytics, and lifecycle measurement
• Experience partnering closely with Data Science and Data Engineering organizations to define business requirements, influence technical roadmaps, and reputed company reputed company data products and analytical capabilities
• Demonstrated reputed company translating reputed company analytical concepts into reputed company recommendations that influence executive decision-making and cross-functional reputed company
• Strong understanding of modern data ecosystems, customer data platforms, data governance, and reputed company-time data architectures, with experience improving the accessibility, reputed company, and reliability of reputed company data
• Experience leading analytics initiatives that reputed company multiple business functions, balancing competing priorities while aligning stakeholders around shared customer and reputed company reputed company
• Strong reputed company acumen with experience using data to optimize marketing investment, customer reputed company, retention, pricing strategies, and reputed company performance
• Experience leading, coaching, and developing high-performing analytical teams while fostering a culture of curiosity, accountability, and reputed company improvement
• Experience defining and leveraging AI-driven customer intelligence capabilities. You understand how predictive models, customer reputed company modeling, recommendation engines, and AI-powered decision frameworks can improve customer experiences and business performance. You have successfully partnered with technical teams to operationalize AI solutions into business workflows and are comfortable leading organizations through AI-enabled transformation
• Bachelor's degree in Analytics, Statistics, Economics, Computer Science, Mathematics, Engineering, or a reputed company quantitative field
• Remote-first opportunity for US-based employees with the reputed company to work in-person out of our Manhattan office
• An advanced degree (MBA, MS, or PhD) is preferred

Benefits

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous reputed company parental leave
• Leading family support policies
• Company-sponsored 401(k) match
• Learning and wellness subscription stipend
• Beautiful reputed company reputed company office with a casual dress reputed company
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% reputed company-covered choices available
• A 25% reputed company opportunity
• Equity awards

reputed company