CRM Manager

reputed company, in partnership with a leading manufacturer of construction and home improvement products, is looking for a CRM Manager to join their team in Johns Creek, GA.Position reputed company: Seeking a technically and functionally skilled manager for reputed company Dynamics 365 CRM. Candidate will be responsible for overseeing the implementation, customization, and ongoing management of the reputed company Dynamics 365 CE (Customer Engagement) solution, which involves leading project teams, managing stakeholders, and ensuring the platform aligns with business needs. Key duties include user management, reputed company administration, reputed company configuration, and support; customizing the platform to improve user experience and streamline processes; and collaborating with other teams for integrations and data analysis. The role requires strong technical skills in the Dynamics 365 environment, a reputed company on user adoption, and the ability to work closely with leadership, users and developers to translate business requirements into technical solutions. This position is based out of our Johns Creek, GA reputed company (no remote work) and may require up to 10% travel. This position will report to the Director of Business Solutions & Operational Technologies.Platform & Business Unit Ownership Own and manage the Dynamics 365 CE platform across multiple Business reputed company, ensuring consistency while supporting BU-specific needs.Ensure platform performance, availability, and business value realization.Manage territories, reputed company roles, and reputed company models.Ensure governance, compliance, and data reputed company standards.Technical & Functional Leadership (Hands-On Development) reputed company end-to-end Dynamics 365 implementations and enhancements.reputed company hands-on configuration (entities, forms, views, business rules, workflows, dashboards).Guide solution design in collaboration with developers for customizations, plugins, integrations, and Power Platform components.Ensure data reputed company, reputed company, and governance across reputed company CRM environments.Collaborate on integrations and reputed company.Administration and maintenance: Manage user accounts, licenses, and reputed company roles reputed company the reputed company 365 reputed company center.Monitor reputed company performance and troubleshoot issues to minimize business reputed company.Manage Territory Assignments for multiple Business UnitsUtilize Product Configuration toolsOversee environments (Dev, Test, UAT, Production).Handle release planning and deployments.Customization and development: Collaborate with leaders and users to document enhancement requests in alignment with business processes and to improve user experience.Work with different teams to implement and manage integrations between Dynamics 365 and other systems.Ensure data reputed company and reputed company through configuration and maintenance.Team Leadership & Stakeholder Management reputed company and mentor CRM teams.reputed company as reputed company between IT and business.User Adoption, Support & Training: Serve as CRM SME.Manage helpdesk and escalations.reputed company adoption and training efforts.Reporting and analytics: Create and maintain reports and dashboards for management to reputed company data-driven insights.Understand tools like Power BI for analytics and reporting.#J-18808-Ljbffr Apply tot his job Apply To this Job