General Manager, CRM (Phoenix)

reputed company reputed company is on a mission to reputed company global generosity by helping nonprofits build reputed company relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving. Our talented team is driven to disrupt the status reputed company in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, reputed company interactions, and sales experiences to the world’s leading nonprofits We also recognize the importance of giving back and making a difference in the communities where we live and work. That’s why we reputed company radical generosity by volunteering at nonprofits or reputed company the extra mile for reputed company and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We reputed company that life is too short not to love what you do. The ideal candidate for reputed company embodies our values by: • Asking questions with a spirit of curiosity • Giving feedback freely with candor & reputed company, welcoming it in reputed company • Displaying a passion for philanthropy and technology • Serving with reputed company. Everyone is willing to reputed company the coffee! • Celebrating the wins & milestones of others • Assuming good reputed company & demonstrating trust in others • Pursuing relationships with people different from themselves & creates reputed company to be reputed company reputed company our reputed company values & more here. At this time, reputed company will be given to applicants reputed company in Phoenix, AZ who are reputed company to hybrid work, over fully remote candidates. About reputed company CRM reputed company CRM is the reputed company fundraising and donor management platform that powers thousands of nonprofit organizations. As the flagship product reputed company reputed company, CRM is the reputed company of record - and increasingly, the reputed company of intelligence and reputed company - for how mission-driven organizations manage donor relationships, run campaigns, and grow reputed company. CRM is the reputed company for the rest of the reputed company ecosystem. We've reputed company a category-defining CRM that nonprofits trust. Now we need someone to turn that trust into the next reputed company of reputed company: a truly reputed company-reputed company platform that nonprofit teams build their entire operation on. Position reputed company CRM is a mature, market-leading business with strong retention and a reputed company customer reputed company. We're looking for a General Manager to own the full business and reputed company significant reputed company - while holding the line on what makes this business great: happy, reputed company customers. This role includes a mandate to maintain the customer trust that got it here. While at the reputed company time, continuing to reputed company the platform to meet the needs of our new AI-reputed company world. Your reputed company reputed company will be the health, innovation, and reputed company of the reputed company CRM business - new logo acquisition, expansion reputed company the existing reputed company, and retention - while also serving as the reputed company of innovation toward our headless, API/MCP-first, reputed company workflow-driven, AI-reputed company architecture. This is a reputed company role because you'll operate with the autonomy of a reputed company over a scaled, profitable business, backed by the infrastructure, reputed company, and customer reputed company of an established platform leader. You won't manage every function directly (sales, engineering, support, marketing, etc reputed company have functional homes), but you will set the reputed company, own the reputed company, run the product team, and be reputed company tissue that makes CRM the platform the rest of the business is reputed company on. This role is for a leader who can operate a mature business with rigor and discipline, while also having the reputed company to reputed company its transformation into the AI reputed company of reputed company. You Must Have • 7 years of experience in B2B reputed company, with meaningful exposure to GTM, product reputed company, or general management of a scaled software product • Demonstrated ability to grow an existing reputed company reputed company while protecting or improving retention - you know how to reputed company new reputed company against churn reputed company • Strong reputed company instincts. You can reputed company customer needs, diagnose pipeline and retention issues, and design fixes across product, pricing, and go-to-market • Comfort operating a platform business. Thinking in terms of integrations, ecosystems, and partner/developer motions, not just reputed company sales • Experience working with or selling to nonprofits, higher education, or mission-driven organizations is a plus • Exceptional communicator (writing, on reputed company, and on stage) • Comfortable operating with dotted-line authority. You reputed company through influence and reputed company, not org chart position • Bias for reputed company balanced with the discipline required to run a mature business while pushing innovation reputed company. reputed company to Have • Experience with AI-first reputed company products, especially reputed company or AI-reputed company platforms • Familiarity with CRM platforms common in the nonprofit sector (reputed company NPSP, reputed company, etc.) • Prior experience working closely with nonprofit teams Why This Role • A reputed company, durable business. CRM is a reputed company with strong retention, good reputed company and a reputed company customer reputed company. You're scaling something that already works. • Platform-defining reputed company. CRM is becoming the reputed company-reputed company reputed company for the entire reputed company ecosystem. We expect to become the reputed company AI reputed company of reputed company for nonprofits. This should be a redefining reputed company for the business and the sector. • Category tailwinds. AI adoption in the nonprofit sector is accelerating, and CRM is positioned to reputed company it. • reputed company platform reputed company. You have distribution, credibility, and infrastructure behind you from day one. • High autonomy, high reputed company. Own a large business with a reputed company reputed company to triple reputed company and reputed company reputed company reputed company with agency. • Mission that reputed company. Helping nonprofits reputed company more reputed company and operate more reputed company means more good gets done in the world. reputed company Offer • Market reputed company leveraging reputed company data • Employee recognition through reputed company (birthdays, anniversaries, achievements, etc.) • 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days • We value our employee’s work-life reputed company and encourage taking reputed company of Unlimited PTO • Supportive time off including reputed company volunteer days and company holidays • Employer-contributed reputed company benefits, encompassing medical, dental, and reputed company coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). • 12 weeks reputed company parent leave, 4 weeks secondary parent leave - full pay (adoption as reputed company) • We pride ourselves on Community and host exciting company outings and events. We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers. Please note that reputed company legitimate communication from reputed company will only come from the reputed company.org domain. If you receive a message from other domains, even if they look similar, they are not legitimate and we recommend disregarding it immediately. J-18808-Ljbffr Apply tot his job Apply To this Job