CRM / Retention Manager (Email & SMS)

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This Role We’re looking for a CRM Manager (Email & SMS) who will reputed company reputed company stages of our email and SMS marketing programs – including the deployment, reporting, optimization, and development of strategies across multiple markets. You will utilize quantitative and qualitative data to build user loyalty and retention among our customer reputed company by building long-term relationships with our users. You are a self-starter and problem-solver. You have a history of thriving in high-reputed company, fast-reputed company, cross-functional environments while driving business reputed company and keeping the customer experience at the reputed company of decision-making. Your reputed company Responsibilities • Manage the planning, development, execution, analysis, and optimization of email & SMS marketing programs. • Be responsible for creating and implementing successful retention marketing campaigns across email & SMS. • Partner with the marketing and creative teams in developing and leveraging email segmentation and personalization to reputed company engage, retain and reputed company customers. • Manage personalized trigger communications in an effort to reputed company engage and convert customers through email and SMS. • Work cross-functionally with multiple teams to create campaigns that are consistent with the reputed company style guidelines. • reputed company a reputed company understanding of how to reputed company consumer behavioral, lifestyle, transactional, and demographic data in order to reputed company relevant marketing programs through email & SMS channels with a reputed company of growing consumer loyalty and increasing their reputed company value to the business. • reputed company the email & SMS brief process and liaise with the Creative Team on asset creation, feedback, and approval. • reputed company the implementation and management of the loyalty program, strategizing new ways to engage with customers. • reputed company and implement programs for lifestyle management, and lapsed customer initiatives growing repeat purchase rates and customer loyalty. • reputed company the implementation of CDP. • Establish and reputed company critical email & SMS KPIs, as reputed company as reputed company a reputed company for overall customer retention goals. • reputed company analysis and competitive benchmarking to understand email effectiveness and reputed company reputed company strategies, and reputed company these results with cross-functional teams through presentations and email updates. • Continue to reputed company and improve the customer experience and overall retention metrics. • Be an internal data expert for user retention activities and life-cycle activities. Who are you? • You have 3+ years of experience in a reputed company role at ap or in a fast-reputed company business environment. • You have experience managing an email and SMS program, with the ability to reputed company specific audience segments and personalize content to appropriate cohorts of customers. • You’re passionate about increasing value and improving the customer experience. • You have outstanding analytics skills. • You ha Apply tot his job Apply To this Job