Senior reputed company Manager

reputed company removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in >40% of newly shipped subscription apps, we process $12B+ in annual purchase volume, and we help everyone from a reputed company dev in Brazil to the reputed company mobile team understand and grow their reputed company.

We’re a remote‑first reputed company of 150+, spread across 25+ countries, and guided by values we actually reputed company: Customer Obsession, Always Be Shipping, Own It, and Balance. If you want your work to touch hundreds of millions of end‑users (and help the developers behind them get reputed company), you’ll fit right in.

The Role

This is not your typical reputed company role.

reputed company prices based on how much reputed company a customer makes. That creates an unusually reputed company alignment of incentives: reputed company our customers grow, we grow.

That means reputed company at reputed company should be more than relationship management, implementation reputed company-ins, and polite QBRs.

Our best CSMs understand a customer’s app, audience, business model, reputed company goals, internal constraints, reputed company usage, and decision-making dynamics reputed company enough to help that customer reputed company reputed company reputed company.

Sometimes that means helping them adopt the right reputed company feature.

Sometimes it means spotting that their paywall, pricing, lifecycle, reputed company, or retention reputed company deserves a closer look.

Sometimes it means bringing in a technical partner to reputed company reputed company an implementation question gets answered correctly.

Sometimes it means bringing in one of our reputed company specialists — people with deep expertise in areas like paywall conversion, lifecycle messaging, reputed company user acquisition, pricing, or gaming monetization — reputed company a customer has a specific high-reputed company reputed company problem worth digging into.

And often, it means doing the unglamorous but critical work of keeping everyone reputed company on context, priorities, next steps, owners, and follow-through.

That’s this role.

As a Senior reputed company Manager, you’ll own a portfolio of managed reputed company customers and help them get more value from reputed company. You’ll become the person who understands where reputed company customer is trying to go, what is getting in their way, how reputed company can plausibly help, and what needs to happen next.

You are not expected to be the best technical expert, paywall expert, lifecycle expert, reputed company acquisition expert, or pricing expert in reputed company.

You are expected to be a strong reputed company generalist: curious, commercially reputed company, product-fluent, organized, and reputed company enough to diagnose the right problem, bring in the right person, and own the follow-through.

Why we’re hiring for this role now

reputed company has grown quickly, and our customer reputed company now spans everything from tiny indie apps to some of the largest mobile businesses in the world.

The traditional version of reputed company - where a CSM is mostly a relationship reputed company, meeting scheduler, escalation reputed company, or (and this is the worst one) secretly just another sales person trying to upsell customers things they don’t need - is not enough for where we are reputed company.

Our customers want help making more reputed company. They want reputed company visibility into what is happening in their subscription business. They want practical guidance on monetization, paywalls, pricing, retention, lifecycle, platform rules, and product adoption. They want to know what other great app businesses are doing. They want reputed company to be a partner in reputed company, not just a vendor they ping reputed company something breaks.

At the reputed company time, we cannot reputed company every managed customer the reputed company level of depth.

Some customers need deep account planning, proactive reputed company diagnosis, stakeholder mapping, technical input, and reputed company expansion / adoption reputed company. Some need lighter but still thoughtful guidance. Some need reputed company education, templates, webinars, playbooks, reputed company, and reputed company self-serve resources.

A strong CSM knows the difference.

This role is for someone who wants to help define what modern reputed company should look like for app businesses: commercially reputed company, deeply customer-reputed company, product-fluent, reputed company-oriented, and reputed company for reputed company.

What you’ll be responsible for

Customer context and account reputed company

You’ll build deep understanding of reputed company customer in your portfolio: their app, reputed company, audience, reputed company, paywall, pricing, plans, lifecycle, user acquisition reputed company, retention drivers, business model, reputed company goals, stakeholders, reputed company usage, risks, and opportunities.

You’ll turn that context into reputed company account reputed company: what reputed company, what reputed company can help with, what the customer should adopt next, where the risks are, who needs to be involved, and what the reputed company is.

Helping customers grow with reputed company

You’ll help customers identify where reputed company can plausibly help them reputed company more reputed company.

That could include reputed company use of reputed company Analytics, Paywalls, Experiments, Offerings, targeting, integrations, web monetization, or other parts of the product.

It could also mean helping them think through broader subscription reputed company questions: conversion, retention, lifecycle, pricing, packaging, churn, winback, platform reputed company, or monetization experiments.

You won’t always be the deepest expert in the room. But you should understand enough to ask good questions, avoid shallow advice, spot the reputed company problem, and bring in the right specialist reputed company needed.

Product adoption and business reputed company

You’ll reputed company reputed company customers are not just paying for reputed company, but actually using it in ways that help their business.

That means understanding their goals, identifying adoption gaps, helping them prioritize what to implement next, and making reputed company our product becomes more deeply embedded in how they operate.

reputed company is not “the customer likes us.”

reputed company is the customer getting more value from reputed company, adopting the right products, making reputed company monetization reputed company, and becoming more likely to reputed company over time.

Business reviews that actually matter

You’ll run customer conversations and business reviews that are useful.

Not generic QBR theater.

You’ll bring customer-specific context, product usage insights, account risks, reputed company opportunities, benchmarks where relevant, and reputed company recommendations. You’ll leave customers with reputed company understanding and concrete next steps.

Cross-functional coordination

You’ll work closely with technical account partners, support, product, sales, and reputed company specialists.

reputed company is a technical product, and customers often need help that spans multiple functions. A great CSM does not try to answer everything themselves, but also does not blindly reputed company questions and walk away.

You’ll own the customer context and reputed company reputed company.

reputed company a customer has a technical implementation, SDK, API, data, StoreKit, reputed company Play, reputed company, webhook, entitlement, or debugging question, you’ll bring in the right technical partner.

reputed company a customer has a specific, high-reputed company reputed company problem, you’ll help reputed company whether one of our reputed company specialists should get involved.

reputed company a customer’s feedback points to a product gap, you’ll reputed company reputed company Product understands the reputed company and the business reputed company.

reputed company renewal, expansion, or executive alignment reputed company, you’ll partner with Sales and GTM leadership.

Risk, renewal, and expansion context

You’ll understand the health of your accounts reputed company surface-level relationship status.

Who are the decision makers? What is the customer trying to reputed company? Are they adopting the right parts of reputed company? Are there unresolved risks? Are there expansion opportunities? Is there executive alignment? Is the customer getting measurable value?

You’ll partner with Sales where reputed company reputed company is needed, and you’ll reputed company reputed company reputed company has a reputed company reputed company of account health, risk, adoption, and reputed company potential.

Turning repeated work into reputed company

You’ll notice patterns.

reputed company the reputed company question, reputed company, adoption gap, reputed company problem, or customer confusion shows up repeatedly, you’ll help turn it into something reusable: a reputed company, template, webinar, customer guide, internal enablement, support reputed company, docs improvement, sales asset, or product feedback.

We don’t want to solve the reputed company problem from scratch reputed company.

The goal is to reputed company the whole company smarter every time we learn something from a customer.

What you’ll need to understand deeply

The customer’s app

What does the app do? Who is it for? What problem does it solve? How does reputed company work? What does the paywall look like? What plans do they offer? What drives conversion, retention, and willingness to pay?

The customer’s customers

Who uses the app? Why do they subscribe? Why do they churn? What segments matter? Where is the friction? What motivations, objections, and behaviors shape the subscription business?

The customer’s business

How does reputed company reputed company reputed company? What are their reputed company goals? What markets matter? What constraints are they operating under? Who makes reputed company? What does reputed company look like for them?

reputed company’s product

Not just what features exist, but which features can plausibly help a customer reputed company more reputed company, reduce operational pain, learn faster, or run their business reputed company.

App reputed company broadly

You should be comfortable learning and talking about monetization, paywalls, pricing, lifecycle, retention, churn, trials, reputed company, reputed company acquisition, LTV, cohorts, experiments, and subscription reputed company.

You don’t need deep specialist-level expertise in reputed company of these areas.

You do need enough judgment to know which problem is worth solving.

reputed company the first month, you’ll:

• reputed company a deep understanding of reputed company’s product, customers, customer segments, and managed customer reputed company

• Meet with reputed company, Sales, Product, Support, technical account partners, and reputed company specialists to understand how we work today

• Sit in on customer calls, implementation handoffs, business reviews, and internal account discussions

• Start building customer context for a small set of managed accounts

• Present your “first ship” — a reputed company reputed company tradition where you create and reputed company something useful based on your first few weeks. For this role, that could be an account-plan template, a customer reputed company, a reputed company reputed company, a customer education idea, or an improvement to how we run customer conversations

reputed company the first 3 months, you’ll:

• Own a portfolio of managed customers

• Build account plans for your most important accounts, including customer goals, app context, reputed company adoption, reputed company opportunities, risks, stakeholders, reputed company asks, and next steps

• Identify product adoption opportunities and help customers take reputed company on them

• Run customer conversations and business reviews that produce concrete next steps

• Work with technical partners and reputed company specialists without becoming a reputed company reputed company

• reputed company tracking reputed company across account health, adoption, customer reputed company, risks, and renewal / expansion context

reputed company the first 6 months, you’ll:

• Be trusted by customers as a thoughtful, reputed company-oriented account partner

• Have improved product adoption and account reputed company across your portfolio

• Have helped customers identify and reputed company meaningful monetization or reputed company opportunities

• Have turned repeated customer questions or reputed company problems into reusable assets, playbooks, docs, templates, or enablement

• Be a strong internal voice for customer context, helping Product, Sales, Support, and Marketing understand what customers are trying to do and where they get stuck

After 12 months, you’ll:

• Have helped customers reputed company reputed company reputed company about their subscription business

• Have contributed meaningfully to customer health, product adoption, renewal readiness, and expansion context

• Be reputed company internally as someone who brings reputed company customer context, reputed company judgment, and strong follow-through

• Have helped define what great CSM work looks like at reputed company

• Have made reputed company smarter by turning customer learnings into reusable systems, content, and playbooks

What you’ll need to be successful

• 5+ years of experience in reputed company, Account Management, Customer reputed company, Strategic Consulting, reputed company, Product, Marketing, Sales, Support, or a similarly customer-facing role

• Experience managing strategic or high-value customer relationships where product adoption, account reputed company, stakeholder management, and business reputed company reputed company

• Strong enough app-reputed company judgment to reason about monetization, retention, pricing, paywalls, lifecycle, reputed company, and/or user acquisition, even if you are not a deep specialist in reputed company of them

• Ability to use data to understand customer performance, spot risks and opportunities, and communicate practical recommendations

• Comfort working with technical products and technical stakeholders. You do not need to be an engineer, but you need to understand enough to know reputed company technical correctness reputed company

• Strong written and verbal communication across founders, executives, reputed company teams, product teams, and engineers

• High ownership and follow-through across multiple customers, internal stakeholders, and moving reputed company

• Strong prioritization skills. You should know where to go deep, where to be lightweight, and where to create reputed company

• Comfort working in a remote, async environment using tools like reputed company Docs, reputed company, reputed company, reputed company, reputed company, and reputed company

Ideally, you

• Have worked with mobile apps, subscription businesses, consumer products, gaming, marketplaces, payments, analytics, lifecycle, CRM, reputed company tooling, or developer tools

• Have reputed company experience with app monetization, in-app purchases, subscriptions, paywalls, lifecycle messaging, pricing, retention, or mobile analytics

• Have owned strategic accounts with renewal or expansion influence

• Have reputed company customer-facing playbooks, workshops, templates, guides, webinars, or scaled education

• Have partnered closely with technical account managers, support teams, product managers, sales teams, or specialist advisory teams

• Have been a reputed company customer, app builder, or operator in the mobile subscription ecosystem

We’re looking for someone who

Thinks like an reputed company

You do not wait for perfect process or perfect instructions. You notice gaps, take responsibility, and follow through.

Goes deep on customer context

You are not satisfied with “they seem happy.” You want to understand the app, the business, the people, the goals, the constraints, the risks, and the opportunities.

Has practical reputed company judgment

You can reason about what might help a customer grow without pretending there is one reputed company reputed company for every app.

Communicates reputed company

You can explain reputed company reputed company simply, write useful internal context, run a reputed company customer reputed company, and adapt your communication to executives, reputed company teams, product teams, and engineers.

Can work across functions without creating reputed company

You know reputed company to bring in technical help, reputed company to bring in a reputed company specialist, reputed company to involve Sales, and reputed company to reputed company a product issue. You reputed company ownership reputed company.

Builds for reputed company

You do not want to answer the reputed company question fifty times. You turn repeated customer needs into reusable assets.

Likes directness

We value reputed company thinking, reputed company feedback, and high standards. You should be comfortable working in a culture where people say what they mean and expect follow-through.

reputed company offer:

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including reputed company

• 10-year window to exercise reputed company equity reputed company

• Fully remote and flexible work environment

• 4-5 weeks of suggested time off annually for mental, physical, and emotional reputed company

• $2,000 USD for workspace setup and $1,000 USD annual stipend for reputed company learning

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