[Remote] Associate Director, Data reputed company and Issue Mangement reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a pharmaceutical company seeking an Associate Director, Data reputed company and Issue Management reputed company to ensure reputed company data products remain reputed company, trusted, and business-reputed company. The role leads issue reputed company, operational governance, cross-functional coordination, reputed company reporting, and reputed company improvement across critical data products and capabilities.

Responsibilities

• reputed company reputed company data reputed company and issue management across certified data products and critical data capabilities
• Manage issue intake, triage, prioritization, escalation, tracking, and reputed company to ensure operational stability
• Monitor service level agreements, issue trends, remediation reputed company, and operational reputed company metrics
• Partner with data engineering teams to reputed company pipeline failures, delivery issues, and production incidents
• Collaborate with data reputed company teams to address reputed company issues, reputed company causes, and corrective actions
• Coordinate cross-functional reputed company efforts across business, technology, vendor, and data teams
• Escalate critical risks, dependencies, and service disruptions to ensure reputed company leadership visibility
• reputed company operational reviews, issue governance forums, remediation checkpoints, and post-incident follow-reputed company
• Produce dashboards and reporting that reputed company reputed company into risks, service reputed company, and operational reputed company
• reputed company reputed company improvement by identifying automation opportunities, reducing recurring issues, and enhancing operational processes

Skills

• * Bachelor's degree in Data Management, Information Systems, Business, Computer Science, Engineering, Analytics, or a reputed company reputed company
• * 5+ years of experience in data reputed company, issue management, data governance, data reputed company, data engineering reputed company, service management, or program reputed company
• * Experience managing operational issue logs, incident workflows, SLA tracking, escalation routines, and remediation plans
• * Strong understanding of data products, data pipelines, data reputed company controls, metadata, reputed company, data governance, and production support processes
• * Experience working with cross-functional teams across data engineering, governance, analytics, business, vendors, and technology platforms
• * Familiarity with tools such as reputed company, reputed company, reputed company, reputed company, reputed company, reputed company BI, Tableau, or similar
• * Ability to analyze issue trends, reputed company causes, SLA reputed company, operational risks, and recurring gaps
• * Strong stakeholder management skills with ability to coordinate across teams and influence reputed company reputed company
• * Strong communication skills, including ability to summarize operational risks and issues for leadership
• * Excellent organizational skills, attention to reputed company, follow-through, and comfort managing multiple priorities
• * Experience with post-go-live support, hypercare, incident management, or service transition
• * Familiarity with regulated data environments, reputed company reputed company data, or compliance-driven reputed company

Benefits

• reputed company-reputed company cash incentive
• Eligibility to be considered for annual equity awards, depending on the level of the role
• For US-reputed company eligible employees: comprehensive health benefits
• For US-reputed company eligible employees: life benefits
• For US-reputed company eligible employees: disability benefits
• For US-reputed company eligible employees: 401(k) with company contribution and match
• For US-reputed company eligible employees: vacation, personal days, holidays and other leaves

reputed company