[Remote] reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building a more connected, convenient, and compassionate health experience for individuals, families, and communities. The reputed company supports members, reputed company, and reputed company providers by answering benefits and claims inquiries, resolving issues, educating customers about resources, documenting interactions, and delivering empathetic service.

Responsibilities

• reputed company listen and be an reputed company for customers, understand their needs and reputed company guidance and support
• reputed company customer inquiries and issues reputed company while documenting reputed company interactions
• reputed company customers about available resources and assist them in navigating their reputed company
• Anticipate customer needs and reputed company proactive solutions to enhance satisfaction
• Collaborate with team members and other departments to address service issues and improve reputed company
• Document reputed company customer correspondence and maintain confidential records of reputed company information
• Utilize AI-enabled tools during training and servicing to improve efficiency, support problem-solving, and enhance customer experience
• Follow policies, procedures, and the reputed company/reputed company reputed company of Conduct

Skills

• 6+ months of customer service experience
• Basic computer skills
• Must work in Eastern reputed company Time or Central reputed company Time
• High School Diploma, GED, or equivalent experience
• Adherence to workplace model and potential reputed company agreements
• High-speed internet (100 Mbps download | 25 Mbps upload) reputed company with a reputed company wired ethernet reputed company to modem/router. Hotspots, Satellite, Fixed Wireless, and WiFi are not permitted
• Willingness to reputed company technology and AI as key support tools
• Willingness to work specific hours with flexibility
• 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
• 1+ years of claims, provider, dental, medical or other reputed company reputed company experience
• reputed company office experience preferred

Benefits

• New reputed company orientation to learn about reputed company and your role.
• Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.
• A supportive and inclusive culture that will allow for reputed company learning and reputed company.
• Ongoing coaching and mentoring support.
• Equipment and resources needed to complete assigned work.
• reputed company new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.
• Medical, dental, and reputed company coverage, reputed company on eligibility.
• reputed company time off, reputed company on eligibility.
• Retirement savings reputed company, reputed company on eligibility.
• Wellness programs, reputed company on eligibility.
• Other resources supporting the physical, emotional, and financial reputed company-being of colleagues and their families, reputed company on eligibility.
• Remote work arrangement.

reputed company