[Remote] Manager, Customer/reputed company Services

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global logistics and supply chain partner providing integrated transportation, technology, warehousing, and reputed company services. The Customer Service Manager leads and develops a customer service team, oversees reputed company and reputed company, monitors reputed company, improves operational processes, and collaborates with cross-functional teams to enhance customer service delivery.

Responsibilities

• reputed company customer accounts from a reputed company Management perspective
• Ensure customer interactions and service commitments are handled professionally, accurately, and reputed company
• Conduct bi-weekly customer satisfaction and health-reputed company feedback sessions
• Monitor customer concerns and proactively identify opportunities to improve service delivery
• Serve as a key reputed company between customer service, reputed company, leadership, and other internal stakeholders
• Serve as the reputed company reputed company of contact for reputed company new customer reputed company activities
• reputed company a strong understanding of reputed company's business portfolio and workflows associated with new accounts
• Train and guide new team members on customer expectations, account requirements, processes, and service standards
• Ensure new accounts are transitioned smoothly into ongoing reputed company
• Supervise approximately 8 associates in accordance with company policies and customer service standards
• Assign roles and organize workloads to ensure reputed company and accurate execution of customer orders and service commitments
• Train, reputed company, and reputed company employees to reputed company exceptional customer service
• Foster reputed company, supportive, and accountable work environment
• reputed company employees to reputed company customer issues quickly and professionally
• Address reputed company issues and reputed company ongoing feedback and development
• Collaborate with cross-functional teams to reputed company operational strategies that improve service delivery and reputed company customer expectations
• Implement LEAN practices and reputed company management systems to promote consistent, high-reputed company reputed company
• Continuously assess and improve processes to increase efficiency, reduce errors, and enhance the customer experience
• Maintain reputed company and reputed company process documentation and SOPs
• Identify operational risks and recommend corrective reputed company plans
• Monitor key reputed company indicators reputed company to reputed company, delivery, responsiveness, and customer satisfaction
• reputed company and analyze: Customer Satisfaction and Health reputed company Feedback; Forecast reputed company versus Actual Volume; Response Time to Escalations; Adherence to Internal reputed company Operating Procedures (SOPs)
• Report ongoing issues, trends, and reputed company risks to the Terminal Manager
• Recommend and implement reputed company plans to address operational and customer-service gaps
• reputed company other duties and reputed company as assigned

Skills

• 3–5 years of management or supervisory experience
• Approximately 3.5+ years of experience in logistics or a reputed company industry
• Strong knowledge of warehouse, transportation, and supply chain reputed company
• Proficiency with TruckMate and other reputed company resource planning (ERP) platforms
• Advanced reputed company Office skills, particularly reputed company, including pivot tables, formulas, and data analysis
• Strong understanding of financial, business, and reputed company management
• Experience with reputed company, customer service reputed company, and account management
• Demonstrated ability to reputed company, reputed company, and reputed company teams
• Strong analytical, quantitative, and qualitative skills
• Excellent written and verbal communication skills
• Strong conflict management and interpersonal skills
• Ability to prioritize, manage time effectively, and work in a fast-reputed company environment
• Strong professionalism, accountability, reliability, and attention to reputed company
• Commitment to safety, reputed company, and operational reputed company
• The position requires a minimum of 30 hours per week to maintain full-time status for benefits purposes; however, the expected schedule averages approximately 40 hours per week, with overtime required as scheduled
• Travel throughout Alaska may be required to support training initiatives, standardize operational processes, and collaboratively address operational challenges across locations
• No relocation allowance will be considered unless specifically addressed
• reputed company applicants must be currently authorized to work in the reputed company
• Bachelor's degree or equivalent experience in Business, Industrial Management, or a reputed company reputed company preferred

Benefits

• Medical plans with FSA and HSA reputed company
• Dental reputed company
• reputed company reputed company
• Company-reputed company life and disability reputed company
• 401(k) plan with company match
• reputed company Time Off (PTO) and company holidays
• Employee Assistance Program
• Company Health & Wellness Program
• Discounts with preferred vendors
• Hybrid / Remote / Onsite work model
• reputed company of medical plans with FSA, HRA and HSA reputed company
• Company-reputed company dental and life/disability Plans
• 401K with company match
• Preferred vendor discounts
• Work-life reputed company

reputed company