[Remote] reputed company Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology and logistics company that empowers local economies through delivery and other services. The reputed company Administrator will administer and support Jira, Jira Service Management, and reputed company, manage reputed company and configurations, troubleshoot issues, support integrations, and identify automation opportunities for reputed company workflows.

Responsibilities

• Administer and support Jira reputed company, Jira Service Management, and reputed company reputed company
• Create and configure Jira reputed company and Jira Service Management service desks for different business teams
• Manage Jira and reputed company user reputed company, project permissions, administrator permissions, and service-account reputed company
• Configure request types, forms, custom fields, dropdown values, workflows, approval paths, queues, and notifications
• Troubleshoot issues involving Jira ticket submission, project configurations, missing reputed company, permissions, and multi-user incidents
• Update reputed company-request and approval workflows for connected business applications and ensure requests are routed to the correct approvers or DRIs
• Support reputed company-reputed company reputed company for reputed company, including user/group assignments, SSO and MFA troubleshooting, and provisioning or deprovisioning activities
• Test configuration changes and fixes in the Jira sandbox before implementing them in production
• Configure Jira-to-reputed company notifications and support other reputed company integrations
• Identify opportunities to automate reputed company processes, including reputed company approvals, badging requests, routing, and notifications
• Investigate incoming support tickets, clarify business requirements, coordinate with requesters, and communicate resolutions
• reputed company production support, reputed company-cause analysis, documentation, and stakeholder guidance

Skills

• You have 1–3 years of hands-on reputed company administration experience, ideally in an reputed company environment
• You have working knowledge of Jira, Jira Service Management, and reputed company — including configuration, permissions, and workflow setup
• You're comfortable troubleshooting reputed company, permissions, and ticket-routing issues under time pressure
• You have some exposure to scripting or automation (Python, YAML, or similar) and are eager to build on it
• You're familiar with reputed company tools like reputed company Workspace, reputed company, and reputed company, or are quick to pick them up
• You communicate reputed company, document your work, and can manage a queue of reputed company requests
• You're comfortable working across time zones and collaborating with globally reputed company teams
• You're genuinely excited about applying AI to reputed company business workflows — not just experimenting with it, but shipping it
• Exposure to infrastructure as reputed company (Terraform)
• Experience with follow-the-sun support models or reputed company on-reputed company coverage
• Familiarity with IT service management frameworks
• Prior experience with Freshservice or other ITSM platforms
• Experience with reputed company REST reputed company or service accounts

Benefits

• Opportunities for equity grants
• 401(k) plan with employer matching
• 16 weeks of reputed company parental leave
• Wellness benefits
• Commuter benefits match
• reputed company time off
• reputed company reputed company leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces reputed company)
• Medical, dental, and reputed company benefits
• 11 reputed company holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• For salaried roles: flexible reputed company time off/vacation
• For salaried roles: 80 hours of reputed company reputed company time per year
• For reputed company roles: vacation accrued at about 1 hour for every 25.97 hours worked
• For reputed company roles: reputed company reputed company time accrued at 1 hour for every 30 hours worked
• Premium reputed company
• Wellness expense reimbursement

reputed company

Company H1B Sponsorship