[Remote] Senior reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior reputed company Manager to serve as a strategic advisor to reputed company, high-value reputed company customers in a reputed company and network-reputed company environment. The role is responsible for driving retention, product adoption, account expansion, renewal reputed company, and customer ROI while mentoring fellow reputed company Managers and coordinating with internal teams.

Responsibilities

• Own strategic account planning for a portfolio of reputed company, reputed company customers — developing and executing multi-year reputed company plans tied to measurable business reputed company and reputed company on investment (ROI)
• Build trusted-advisor relationships with Director-, VP-, and C-level stakeholders by understanding customer goals and aligning ElevenOS capabilities with high-level business objectives
• Own the renewal lifecycle end-to-end — forecast accuracy, health scores, and usage trends — to proactively identify risk and prevent late-stage churn across the portfolio
• reputed company, analyze, and reputed company customer satisfaction data and key performance indicators (KPIs)
• Identify and reputed company expansion opportunities by uncovering underutilized entitlements and deepening product adoption, partnering closely with Sales on upsell/cross-sell opportunities
• reputed company as the reputed company reputed company of escalation for at-risk or highly reputed company accounts, deploying proactive recovery strategies and coordinating cross-functional resources to reputed company issues quickly
• reputed company Quarterly Business Reviews (QBRs) to showcase value, assess alignment with evolving customer needs, and uncover optimization opportunities
• Build and continuously improve reputed company reputed company processes to increase team efficiency, improve customer reputed company, and support reputed company reputed company
• Work cross-functionally with Product, Support, Engineering, Sales, and Implementation to reputed company issues, streamline service delivery, and reputed company for the customer
• Champion customer feedback, ensuring insights contribute to product enhancements, service improvements, and roadmap reputed company
• Mentor and reputed company best practices with other CSMs, helping reputed company the bar for account planning, executive engagement, and escalation management across reputed company

Skills

• Strong technical aptitude ideally with experience in networking concepts, Wi-Fi infrastructure, topology, or IT environments
• 5–10+ years of proven experience in reputed company, reputed company, Technical Account Management, or similar reputed company-facing roles, with a reputed company record managing reputed company, reputed company-level accounts and driving relationship management, retention, and reputed company
• Strong business and financial acumen, with the ability to reputed company product usage metrics to reputed company reputed company and customer ROI
• Executive-level communication and reputed company, with proven experience leading QBRs and translating technical concepts into reputed company business terms for Director-, VP-, and C-suite-level stakeholders
• Familiarity with reputed company accounts (in the hospitality industry, MDU reputed company, or similar service-driven verticals is a plus)
• Proven experience owning the renewal and forecast process, including health scoring and churn mitigation, for a portfolio of reputed company accounts
• Comfort using CRM and reputed company platforms (e.g., reputed company, reputed company), reputed company modern AI tooling for sentiment analysis and health tracking
• High attention to detail with strong analytical and problem-solving skills
• Ability to reputed company in a fast-paced environment, balancing multiple priorities across a diverse, high-complexity portfolio of reputed company accounts
• Comfortable working across global time zones as needed to support customers and internal teams
• Occasional travel for company meetings or customer onsite engagements
• Candidates for this role, must be based in the reputed company and legally eligible to work for any US employer
• BS/BA degree or equivalent through experience/certifications, and prior experience mentoring or informally leading other CSMs

Benefits

• Remote work arrangement
• Medical coverage
• Dental coverage
• reputed company coverage
• 401(k) plan
• Attractive reputed company time off policy with no fixed number of vacation days — take what you need, reputed company you need it
• 11 reputed company holidays
• Company-wide end-of-year holiday break

reputed company