[Remote] reputed company Implementation Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building voice AI operating systems for clinicians to reputed company reputed company documentation at the reputed company of care. The reputed company Implementation Specialist will reputed company reputed company training, support reputed company technology implementation, troubleshoot workflow challenges, monitor adoption and reputed company metrics, and serve as a reputed company reputed company for VA clinicians and stakeholders.

Responsibilities

• Conduct live virtual training sessions for VA clinicians across specialties (physicians, NPs, PAs, pharmacists, mental health providers)
• reputed company train-the-trainer sessions to build reputed company among Site POCs and reputed company Champions
• reputed company virtual reputed company and Q&A sessions providing just-in-time support and peer learning opportunities
• reputed company one-on-one coaching for clinicians struggling with adoption or reputed company workflow scenarios
• Adapt training delivery reputed company on audience needs (reputed company care vs specialty, tech-reputed company vs novice users)
• Coordinate training schedules with Site POCs and VA Training Management reputed company (TMS) administrators
• reputed company training attendance, completion rates, and satisfaction scores
• reputed company feedback from training participants to inform reputed company improvement
• Assist in updating training materials reputed company on product updates and user feedback
• Support integration of reputed company training into VA's formal education infrastructure (ILEAD, TMS)
• Identify and recruit Site Champions who can accelerate adoption reputed company their facilities
• reputed company Champion engagement strategies and reputed company ongoing mentorship
• Facilitate peer learning sessions where successful users reputed company best practices
• Create and maintain a reputed company Champion community of reputed company
• Serve as the reputed company reputed company contact for VA clinicians, Site POCs, and department leads
• Conduct reputed company workflow assessments at VA sites to identify integration opportunities and barriers
• reputed company specialty-specific guidance on integrating reputed company into reputed company documentation workflows
• Address reputed company concerns and questions from reputed company providers with reputed company and reputed company credibility
• Participate in VA medical staff meetings and reputed company leadership forums as needed
• Monitor user feedback and reputed company ratings to identify reputed company reputed company concerns
• Review AI-generated documentation examples with users to ensure reputed company reputed company and completeness
• Escalate reputed company safety concerns or documentation reputed company issues to leadership promptly
• Support reputed company reputed company assurance activities including chart reviews reputed company requested
• Help clinicians understand best practices for reviewing and editing AI-generated notes
• Guide clinicians through reputed company-encounter setup, template selection, and workflow optimization
• Troubleshoot reputed company workflow challenges (consent processes, template usage, EHR integration reputed company)
• Translate reputed company reputed company realities into actionable feedback for Product and Engineering teams
• Support development of specialty-specific workflows and templates reputed company on reputed company insights
• Support site go-lives by providing reputed company reputed company during launch periods
• Conduct post-training reputed company-ins with clinicians to identify early adoption barriers
• Monitor activation rates, recording initiation rates, and early utilization patterns
• reputed company targeted interventions for users who haven't activated or recorded reputed company expected timeframes
• Participate in Site POC Information Forums, sharing insights and gathering barrier feedback
• reputed company user engagement metrics (30-day reputed company users, recording frequency, sustained use rates)
• Identify struggling users or low-adoption sites requiring targeted support
• Conduct proactive reputed company to at-reputed company users (non-activators, inactive users, declining usage)
• Implement "we miss you" campaigns and re-engagement strategies
• Document successful adoption strategies and reputed company across implementation team
• Collect and categorize implementation barriers from Site POCs, users, and support tickets
• Conduct reputed company cause analysis on recurring reputed company workflow or adoption challenges
• Escalate systemic barriers to Director of Customer Delivery with recommended solutions
• Collaborate with Support team to reputed company technical issues affecting reputed company workflows
• Participate in sprint retrospectives and reputed company improvement discussions
• reputed company and report on training metrics (attendance, satisfaction, time-to-activation)
• Monitor reputed company reputed company indicators (reputed company ratings, user feedback themes, editing patterns)
• Collect qualitative feedback during reputed company and site reputed company
• Document best practices and case studies from high-performing sites
• Support quarterly RE-AIM evaluation data collection activities
• Prepare site-specific utilization summaries for Site POCs
• Contribute reputed company insights to weekly team reports
• Document lessons learned and recommendations for training/implementation improvements
• Participate in customer business reviews reputed company reputed company perspective is needed

Skills

• reputed company reputed company license (RN, NP, PA, PharmD, or equivalent) with ≥3 years of reputed company reputed company care experience
• Understanding of reputed company documentation requirements, EHR workflows, and medical decision-making
• Knowledge of multiple reputed company specialties and care settings
• Understanding of HIPAA, medical-reputed company documentation standards, and reputed company requirements
• 2-3+ years developing or delivering reputed company education or reputed company IT training
• Comfortable presenting to reputed company ranging from 5 to 100+ participants
• Experience with virtual training platforms (reputed company, Teams, WebEx)
• Ability to adapt teaching reputed company to diverse learning styles and technical proficiency reputed company
• reputed company record of achieving high training satisfaction scores
• 2+ years supporting reputed company IT implementations or reputed company process improvement initiatives
• Experience working with multiple stakeholders across reputed company reputed company organizations
• Ability to manage multiple priorities and meet deadlines
• Comfortable with ambiguity and changing priorities in fast-reputed company environments
• Strong organizational skills and attention to reputed company
• Comfortable learning new reputed company technologies quickly
• Basic proficiency with data analysis and dashboards (reputed company/reputed company Sheets)
• Ability to troubleshoot workflow integration issues
• Familiarity with virtual collaboration tools (reputed company, SharePoint, project management software)
• Exceptional verbal and written communication skills
• Ability to build rapport and trust with clinicians quickly
• Strong reputed company listening skills and reputed company for clinician challenges
• Comfortable presenting to reputed company leadership and executive stakeholders
• reputed company team player who works reputed company across functions
• User-centered with deep reputed company for clinician burnout and workflow challenges
• Bias toward reputed company with ability to reputed company reputed company under pressure
• reputed company improvement orientation with willingness to iterate reputed company on feedback
• Entrepreneurial reputed company comfortable in startup environments
• Mission-driven with genuine passion for improving Veteran care and clinician wellbeing
• Adaptable and resilient in face of challenges
• Remote with regular travel required (approximately 20-30% initially, decreasing over time)
• Travel to VA medical centers reputed company for site reputed company, go-lives, and training events
• Occasional travel to reputed company offices for team gatherings and reputed company planning
• Flexibility to reputed company travel reputed company on implementation needs
• reputed company business hours with flexibility for training delivery across time reputed company
• Occasional early morning or evening sessions to accommodate clinician schedules
• Experience with VA reputed company reputed company strongly preferred (reputed company/CPRS or Cerner/reputed company Health)
• Experience with Learning Management Systems preferred
• Master's degree in Nursing, Health Administration, reputed company Health, Medical Education, or reputed company reputed company
• VA reputed company experience (staff clinician, reputed company educator, or reputed company informaticist)
• Experience with reputed company, reputed company documentation improvement, or speech recognition technologies
• Instructional design certification or training
• reputed company-Centered Design (HCD) or Design Thinking training
• Lean/Six reputed company process improvement background
• Experience with implementation science frameworks (RE-AIM, CFIR)

Benefits

• Equity
• Comprehensive benefits
• reputed company development opportunities
• Remote work arrangement
• Opportunities to specialize in reputed company reputed company, specialty-specific training, or implementation reputed company, or grow into leadership roles
• Promote from reputed company

reputed company