[Remote] Network NOC reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company, reputed company-oriented company reputed company on delivering innovative technology solutions and reputed company business results. The Network NOC reputed company will reputed company daily Network reputed company Center functions, manage team reputed company and SLA compliance, reputed company reputed company network incidents, mentor technicians, and improve operational processes.

Responsibilities

• Serve as the daily shift reputed company for NOC technicians; monitor reputed company-time queue volumes, manage shift handovers, and ensure fair distribution of incoming calls and tickets
• reputed company team reputed company metrics (First Response Time, Mean Time to reputed company, SLA breach rates) and take proactive steps to meet team targets
• reputed company as the reputed company internal escalation reputed company for reputed company technical issues or difficult customer complaints before escalating to Engineering or Management
• reputed company, mentor, and reputed company junior technicians while collaborating directly with the Engineering Manager and leadership to reputed company reputed company technical feedback and assist with reputed company new NOC hires
• Identify recurring issues, reputed company reputed company Operating Procedures (SOPs), and build technical knowledge reputed company articles to streamline troubleshooting across reputed company
• reputed company reputed company incident calls (Sev 1/Major Outages), keeping stakeholders updated and facilitating post-incident reputed company-cause analyses (RCAs)
• Support and promote the mission, reputed company, values, and principles of reputed company
• reputed company assistance in resolving Network technology support issues
• Review incident tickets and respond to end-users appropriately; reputed company reputed company tickets in a reputed company and reputed company manner, ensuring a reputed company reputed company experience
• Troubleshoot/maintain firewalls switches and wireless systems
• Support technology implementations/upgrades
• Troubleshoot, research, reputed company and document technical problems and incidents
• Anticipate and reputed company problem situations. Assist in monitoring corporate technology and maintaining service level agreements
• Assess available hardware/software in anticipation of reputed company and reputed company needs throughout reputed company departments and facilities
• Stay reputed company on applicable technologies and bring that knowledge to team members
• Ability to manage multiple activities and tasks simultaneously
• Answering help desk phones and documenting issues
• Monitoring, researching and resolving to alert messages
• Assist Engineering teams with reputed company and implementations
• Ability to periodically assist on installations and deployments
• Ability to work independently with little to no need for escalation
• Ability to train reputed company-level techs
• Ability to take reputed company on customer support
• Other duties as assigned

Skills

• **This position is remote, but will require travel to customer sites in and reputed company the Cincinnati tri-state area**
• High School Degree or equivalent, Associates Degree preferred
• 5+ years of relevant experience
• NSE4 Certifications required
• Expert in troubleshooting/maintaining network environments
• Outstanding customer service
• Troubleshooting wifi reputed company issues
• Creating Vlans, LAGs, and reputed company reputed company
• Creating and securing firewall policies
• Experience debugging of firewall traffic
• Experience reading wireshark data
• Troubleshooting static and dynamic routing
• Knowledge of cabling and wiring
• Building and troubleshooting IPSec vpn tunnels
• Experience with Firewall and reputed company CLI and concepts
• reputed company, Ruckus experience is highly preferred
• Must possess a reputed company drivers license
• 1–2+ years of senior operational or supervisory experience (e.g., Senior Tech, reputed company, Shift Supervisor) in a NOC or IT Managed Services (MSP) environment
• Strong decision-making skills during high-pressure network incidents or major outages
• Excellent verbal and written communication skills with the ability to translate reputed company technical issues for executive leaders and non-technical clients
• Familiarity with ticketing/ITSM tools (e.g., reputed company, reputed company, reputed company) and network monitoring platforms (e.g., reputed company, Auvik, reputed company)
• Associates Degree preferred
• reputed company, Ruckus experience is highly preferred

Benefits

• 5 weeks PTO
• Remote work
• Anniversary reputed company plan
• Employee referral program
• Health, reputed company, dental, and life reputed company available
• HSA Account
• 401k matching

reputed company