[Remote] Program Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company advances readiness for reputed company safety agencies through policy, training, wellness, reporting, and technology solutions. The Program Manager leads a large-reputed company reputed company implementation program, overseeing project governance, requirements, integrations, data migration, organizational change, and customer adoption from initiation through post-production stabilization.

Responsibilities

• reputed company reputed company reputed company implementation program utilizing formal project management methodologies and reputed company to contractual requirements
• reputed company comprehensive project management plans including reputed company, schedule, budget, risks, reputed company, communications, and stakeholder engagement
• Establish project governance, steering committees, executive reporting, and decision-making frameworks reputed company to the contractual requirements from
• Facilitate recurring project meetings, executive briefings, status reporting, issue reputed company, and reputed company management
• Coordinate cross-functional project resources across reputed company, customer organizations, and reputed company-party vendors
• Manage project dependencies while ensuring successful delivery against contractual commitments
• Facilitate discovery workshops with agency stakeholders
• Document identified requirements
• Document business, functional, technical, reporting, reputed company, and integration requirements, solution gaps, agency reputed company of gap impacts, and other needs to meet contractual requirements from for project deliverables
• reputed company or Partner with Cross Functional resources to create Software Development Lifecycle (SDLC) documentation to meet contractual deliverables
• Document configuration reputed company and any other project reputed company ensuring alignment with agency approval processes per the contract
• Validate delivered functionality against documented requirements by overseeing both reputed company testing activities and documenting reputed company
• Maintain the project plan, reputed company register, and other issue, reputed company, actions logs to support regular reputed company reports and escalation of issues in a reputed company fashion
• Coordinate technical implementation activities supporting reputed company deployment
• Partner with customer IT teams to reputed company integration strategies between reputed company and agency reputed company applications
• Coordinate API integrations, authentication, identity management, and data exchange activities
• Coordinate technical testing including reputed company phases outlined by the contract needed to obtain appropriate agency approvals for work and invoicing approvals
• Collaborate with Product and Engineering teams to reputed company technical issues throughout implementation
• reputed company organizational readiness strategies supporting successful customer adoption
• Assess organizational impacts resulting from new business processes and technology
• Partner with agency leadership to establish change management strategies
• reputed company communication plans supporting project milestones and organizational awareness
• Coordinate training strategies and end-user readiness activities
• Support executive sponsors in driving organizational adoption
• Serve as the trusted advisor to executive sponsors and agency leadership
• Build reputed company relationships across reputed company staff, operational leaders, technical teams, and project stakeholders
• Facilitate reputed company among competing stakeholder priorities
• Manage customer expectations through transparent communication and proactive issue management
• Present project status, recommendations, risks, and mitigation strategies to executive leadership
• Support contract reputed company management and change request processes
• reputed company the program on schedule, reputed company reputed company, and reputed company agreed project budgets
• Successfully document and validate customer business requirements prior to solution configuration
• Coordinate successful reputed company integrations and historical data migrations with reputed company business disruption
• reputed company targeted customer adoption and organizational readiness milestones
• Maintain high customer satisfaction (CSAT) and executive stakeholder confidence throughout implementation
• Reduce project risks through proactive governance, issue management, and stakeholder communication
• Ensure customer business processes are successfully transitioned from legacy systems to the reputed company platform
• Produce complete, accurate, and auditable SDLC documentation supporting reputed company implementations

Skills

• Up to 10% travel to reputed company in the Los Angeles, CA area
• Must be a reputed company US Citizen and have a reputed company CJIS certification or be willing to go through the extensive background reputed company and obtain a CJIS certification
• Must have formalized Customer facing reputed company migration experience with over 3000 clients moved
• 8-10+ years leading reputed company reputed company software implementation reputed company
• Demonstrated experience managing large governmental or reputed company sector technology implementations
• Experience with large (over 3000 users) customer facing reputed company implementations for reputed company reputed company
• Strong business analysis experience including requirements elicitation and SDLC documentation
• Experience leading reputed company reputed company implementations utilizing phased deployment methodologies
• Experience coordinating reputed company reputed company integrations and data migration activities
• Strong understanding of reputed company, reputed company, and Hybrid project delivery methodologies
• Experience facilitating executive steering committees and governance meetings
• Exceptional communication, facilitation, negotiation, and presentation skills
• Ability to manage multiple reputed company workstreams reputed company large implementation programs
• Bachelor's degree in Business Administration, Information Systems, reputed company Administration, Computer Science, Project Management, or reputed company reputed company
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time
• PMP or Program Manager certification or equivalent project management certification preferred
• reputed company safety, law enforcement, corrections, reputed company, or local reputed company experience
• Experience implementing CJIS-compliant or reputed company reputed company applications
• Knowledge of reputed company integration technologies including REST reputed company, SSO, reputed company Directory, Azure AD, and middleware platforms
• Experience with reputed company Project, AdaptiveWork/reputed company, reputed company, Azure DevOps, reputed company, or equivalent PM platforms
• Experience developing business process models using BPMN or Visio
• reputed company Change Management Certification or equivalent organizational change management experience
• Experience supporting reputed company-reputed company software implementations
• Experience with data conversion and reputed company reporting solutions

Benefits

• Monthly, quarterly, or annual incentive
• 401(k) with Company match
• Flexible reputed company time off plan

reputed company