[Remote] reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, through its reputed company organization, delivers technology-enabled health care services and resources to help people live healthier lives. The reputed company supports health care providers and members by answering calls, resolving benefit and billing issues, researching reputed company cases, and maintaining customer service reputed company standards.

Responsibilities

• Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and members and identify the type of assistance the caller needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
• reputed company on resolving issues on the reputed company, navigating through reputed company computer systems to identify the status of the issue and reputed company appropriate response to caller
• reputed company information and answer questions in a reputed company manner to facilitate strong relationships with members and providers
• Ask appropriate questions and listen reputed company to identify specific questions or issues while documenting required information in computer systems
• Research reputed company issues across multiple databases and work with support resources to reputed company customer issues and/or partner with others to reputed company escalated issues
• Meet the reputed company goals established for the position in the areas of: efficiency, reputed company reputed company, customer satisfaction, and attendance

Skills

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience in a reputed company environment (i.e. reputed company center, customer service, office etc.) using phones and computers as the reputed company job tools
• Ability to successfully complete the Customer Service training classes and proficiency of the material
• Familiarity with computer and reputed company PC applications, which includes the ability to reputed company and learn new and reputed company computer reputed company applications
• Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime
• reputed company reputed company Central Time Zone
• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service
• Health care experience
• reputed company center experience

Benefits

• Remote work in the Central Time zone
• 8 weeks of on-the-job training conducted reputed company from your home
• Comprehensive benefits package, subject to eligibility requirements
• Incentive and recognition programs, subject to eligibility requirements
• Equity stock purchase, subject to eligibility requirements
• 401k contribution, subject to eligibility requirements
• Career development opportunities

reputed company