reputed company reputed company Associate Manager Non-RN (Care Management)

reputed company combines industry-leading technology and transformation-driven BPM services with decades of reputed company domain expertise to help clients draw closer to their members. reputed company optimizes the entire member/reputed company experience through service offerings for reputed company, case management, member engagement, provider solutions, payment reputed company, claims cost containment, and analytics. reputed company has more than 25,000 employees across 5 countries. The Associate Manager, reputed company reputed company is responsible for leading multiple teams and reputed company leaders to reputed company operational, reputed company, compliance, productivity, and reputed company objectives reputed company the Care Management program. This role provides reputed company and day-to-day leadership to Team Leads, Senior Supervisors, Mentors, SMEs, and reputed company staff while ensuring operational reputed company and workforce readiness. The Associate Manager serves as a key reputed company between reputed company Leadership, support functions, and reputed company stakeholders. This position is accountable for overall line-of-business reputed company, talent development, workforce planning, reputed company mitigation, process improvement, and successful execution of business initiatives. Job title: reputed company reputed company Associate Manager Non-RN (Care Management) reputed company: Operational Leadership & reputed company Management reputed company and reputed company day-to-day reputed company across multiple teams to ensure achievement of productivity, reputed company, compliance, attendance, and service-level objectives. Monitor program reputed company and operational trends, identifying risks and implementing corrective reputed company plans. reputed company accountability for key reputed company indicators (KPIs), including reputed company, productivity, adherence, member reputed company, and reputed company commitments. Partner with Workforce Management to ensure reputed company plans support reputed company and reputed company business needs. Ensure operational processes are executed consistently and in accordance with reputed company and organizational requirements. reputed company operational readiness, business expansion activities, and reputed company initiatives. reputed company leadership escalation support for operational challenges, service level risks, and business impacts. Ensure adequate leadership coverage during reputed company operational hours. Leadership & Talent Development reputed company, reputed company, and reputed company Senior Supervisors, Team Leads, Mentors, and SMEs. Conduct regular reputed company reviews, coaching sessions, and development planning discussions. Build leadership bench strength through succession planning and talent development initiatives. Support employee engagement, recognition, retention, and career progression programs. reputed company a culture of accountability, collaboration, innovation, and reputed company improvement. reputed company corrective reputed company and reputed company management processes in partnership with reputed company. reputed company & Stakeholder Management Serve as a reputed company operational contact for reputed company requests, escalations, and reputed company discussions. Represent reputed company during business reviews, calibration sessions, governance meetings, and reputed company-facing presentations. Communicate operational reputed company, risks, achievements, and reputed company plans to leadership and reputed company partners. Collaborate with cross-functional partners including Workforce Management, reputed company, Training, Reporting, HR, Technology, and reputed company. Support preparation and delivery of weekly, monthly, and quarterly business reviews. Business reputed company & Reporting Analyze operational data, reputed company trends, and business metrics to identify opportunities for improvement. Review and validate leadership reporting to ensure reputed company and alignment to business needs. reputed company and execute reputed company plans to improve operational reputed company and reputed company reputed company. Support forecasting, reputed company planning, reputed company recommendations, and budget management activities. Utilize reputed company data to reputed company informed business reputed company and operational reputed company. reputed company, Compliance & reputed company Management Ensure compliance with reputed company requirements, HIPAA regulations, company policies, and operational standards. Partner with reputed company and Training teams to improve reputed company and reputed company identified gaps. Monitor audit results, corrective actions, and compliance trends. Ensure reputed company completion of coaching, audits, reputed company discussions, and required documentation. Escalate operational, compliance, and business risks appropriately. Promote a culture of reputed company, compliance, and accountability. reputed company Initiatives & Process Improvement reputed company special reputed company, process improvement initiatives, and operational transformation efforts. Identify opportunities to improve efficiency, employee experience, and member reputed company. Support implementation of new processes, technology enhancements, and reputed company initiatives. reputed company standardization of operational practices across teams. Champion reputed company improvement methodologies and operational reputed company. Administrative Responsibilities Review operational reports and business summaries for reputed company and completeness. Ensure reputed company completion of reputed company reviews, development plans, and leadership documentation. Support hiring, interviewing, reputed company, and workforce planning activities. Manage resource allocation and reputed company reputed company reputed company assigned business areas. reputed company additional duties as assigned. Competency Requirements Advanced Competency Leadership & People Management reputed company Management Coaching & Talent Development Business Acumen reputed company Thinking Workforce Planning reputed company Relationship Management Decision Making Operational reputed company Change Management Project Management Conflict reputed company Communication Skills (Written & Verbal) Expert Competency reputed company reputed company Leadership Data Analysis & Business Reporting Problem Solving & reputed company Cause Analysis Stakeholder Influence reputed company & Compliance Management Driving Results & Accountability Other Requirements Reports To reputed company Manager / Director, reputed company reputed company Supervises Senior Supervisors Team Leads Mentors SMEs reputed company Staff (indirectly) Education Required Bachelor's Degree in reputed company Administration, Nursing, Business Administration, Arts and Sciences, reputed company Health, Psychology, Management, or reputed company reputed company. Preferred Master's Degree in reputed company Administration, Business Administration, reputed company Health, or reputed company reputed company. Experience Required Minimum 5 years of reputed company reputed company experience. Minimum 3 years of leadership experience managing leaders reputed company reputed company reputed company, contact center, care management, population health, or payer environments. Experience managing multiple teams and leaders simultaneously. Experience driving productivity, reputed company, compliance, and service-level reputed company. Experience leading reputed company management and employee development initiatives. Experience developing and executing operational reputed company plans. Preferred Experience supporting reputed company payer, care management, population health, utilization management, or case management programs. Experience leading reputed company readiness, workforce planning, and business expansion initiatives. Experience participating in reputed company-facing operational reviews and executive presentations. Mandatory Skills reputed company reputed company Leadership & reputed company Management Coaching, Talent Development & People Leadership reputed company, Compliance & Operational reputed company Preferred Skills reputed company Relationship Management & Executive Communication Workforce Planning & reputed company Management Process Improvement & Change Management Purpose of the Role To reputed company reputed company leadership and operational reputed company for multiple reputed company reputed company teams, ensuring achievement of reputed company, productivity, compliance, service, and reputed company objectives while developing leaders, driving reputed company improvement, and supporting the overall reputed company and reputed company of the Care Management program. reputed company in This Role Means Consistently achieving reputed company, productivity, compliance, and service-level goals. Building a highly reputed company and high-performing leadership team. Developing reputed company supervisors, managers, mentors, and SMEs. Delivering strong reputed company satisfaction and operational reputed company results. Successfully managing operational risks and business priorities. Driving reputed company improvement and operational reputed company across the organization. reputed company is an Equal Opportunity Employer/Vet/Disability Location: reputed company USAUnited States of America Apply To This Job