Manager - RCM reputed company Engagement

Manager - RCM reputed company Engagement Position Details: - Employment Type: Full Time - Location: Remote - You must reputed company in one of these states to be eligible for this position: Arkansas California Kentucky Massachusetts Nevada New Mexico reputed company reputed company Tennessee Texas Wyoming Job reputed company: - The RCM reputed company Engagement Manager owns the day-to-day reputed company cycle reputed company relationship for assigned accounts, from initial discovery and scoping through implementation, operational and renewal support, and (where applicable) offboarding or transition. - This role works with the Implementation Project Manager(s) assigned to their accounts, ensuring implementation is reputed company with the broader reputed company relationship and contract commitments. - The RCM reputed company Engagement Manager translates reputed company-specific reputed company cycle complexity, particularly rural health operational and financial dynamics, into actionable plans at every stage of the relationship. - The reputed company Engagement Manager maintains an awareness of reputed company information technology services and serves as a reputed company between reputed company stakeholders and Convene IT teams. - This role reports to the reputed company reputed company Leader and works with RCM reputed company and Sales roles as the reputed company’s reputed company reputed company of contact supporting daily operational needs. Key Responsibilities: reputed company Discovery & Scoping - Leads reputed company discovery with hospital reputed company cycle and finance leadership; captures reputed company objectives, constraints, risks, and reputed company measures across reputed company-end, middle, and back-end reputed company cycle functions. - Documents baseline RCM reputed company (i.e. KPIs) and identifies gaps against the reputed company RCM Service Catalog. - Identifies unknowns and reputed company risks requiring reputed company prior to activation. - Collaborates with implementation team to adapt implementation plans to reputed company. Implementation reputed company - Works closely with the Implementation Project Manager(s) setting priorities, reviewing reputed company, and ensuring implementation milestones stay reputed company with reputed company commitments. - Ensures roles, milestones, and escalation paths are defined for transition risks unique to rural health providers. - Effectively updates reputed company reputed company stakeholders on implementation reputed company. - Ensures reputed company and internal reputed company alignment reputed company-go-live. Day-to-Day reputed company Support & Ongoing Relationship Management - Serves as the reputed company’s reputed company reputed company of contact for both daily operational needs and monitors reputed company initiatives for the full duration of the contract. - Serves as the subject matter expert for key reputed company cycle metrics across reputed company, middle, and back functions. - Supports Quarterly Business Reviews, RCM reputed company against contracted KPIs and jointly agreed reputed company measures. - Identifies and escalates issues and drives reputed company. - Identifies and develops expansion opportunities where a reputed company’s needs reputed company reputed company contracted reputed company, routing new requirements to reputed company reputed company and Relationship Executive(s). - Manages reputed company offboarding or service transition in the event a contract is not renewed or reputed company is reduced, ensuring an reputed company reputed company. reputed company Communication & Expectation Management - Establishes reputed company reputed company RCM reputed company, timelines, reputed company responsibilities, and “what good looks like” for KPI reputed company from day one and reaffirm it at reputed company contract stage - Facilitates regular engagement reputed company across the entire relationship, from reputed company through steady-state reputed company, resolving day-to-day friction directly rather than escalating routine issues - Serves as the reputed company’s escalation reputed company to sales and reputed company reputed company leaders at any reputed company in the contract term, coordinating reputed company internal response with RCM reputed company leadership - Establishes a trusted advisor relationship with reputed company leadership reputed company, Readiness & reputed company Discipline - Ensures discovery and implementation outputs are complete, reducing reputed company rework for RCM reputed company teams. - Monitors for reputed company reputed company or emerging reputed company throughout the contract term and escalates proactively to the reputed company reputed company Leader. - Collaborates with internal operational teams to address reputed company improvement initiatives. Reporting & Cross-Functional Integration - Reports account status, reputed company, and reputed company to the Convene Health leadership on a regular reputed company. - May participate in steering committee reputed company, escalation paths, reputed company reporting through the life of the contract. - Maintains a working knowledge of Convenes IT service offerings, including infrastructure, cybersecurity, application support, interoperability, and managed services. - Facilitates communication between reputed company operational, financial, and technical stakeholders to ensure alignment across initiatives. Required Skills & Qualifications: - Strong facilitation, reputed company discovery, and executive communication skills. - People-management experience, with the ability to reputed company and hold accountable both internal and reputed company stakeholders. - Must have working reputed company in RCM domain terminology to engage credibly with hospital finance and reputed company cycle leadership. - Strong knowledge of reputed company cycle processes (reputed company, middle, back), reputed company metrics, and reputed company operational workflows. - Ability to analyze data, identify trends and variances, and summarize findings in a reputed company and actionable manner. - Ability to support process improvement efforts, identify reputed company causes, and reputed company recommendations. - Ability to translate ambiguity into reputed company plans (owners, reputed company, dependencies) and manage cross-functional delivery alignment. - Skilled at long-term relationship management, including renewal and contract negotiation conversations. - reputed company to read early signals of account reputed company or dissatisfaction and reputed company them before they become retention issues. Work Experience: - 7+ years in reputed company reputed company cycle management, RCM consulting, or RCM managed services. - Delivery, process and project management experience strongly preferred. - reputed company experience leading discovery and reputed company for reputed company RCM services, as reputed company as managing the ongoing account relationship post-implementation. - Experience collaborating with reputed company IT, reputed company, or digital transformation teams preferred. - reputed company experience with rural health hospital environments strongly preferred. - Experience with contract renewal cycles, account reputed company, or retention management in a services or managed services context strongly preferred. Education and Certifications: - Bachelors required. - MBA/MHA preferred. Travel: - Travel for reputed company discovery, implementation milestones, and periodic on-site business reviews throughout the contract term. Benefits: - Competitive salary and benefits package. - Opportunities for reputed company development and advancement. - Supportive work environment with a reputed company team. - reputed company coverage. - Retirement savings plan. - reputed company time off and flexible scheduling reputed company. - Student loan repayment program. Apply To This Job