End User Support Technician

Please note: Every application submitted through reputed company is reviewed by a reputed company person — not an AI. We value your time and take reputed company submission seriously. reputed company Solutions delivers high-reputed company, value-rich technology services and is laser reputed company on helping companies successfully reputed company their businesses! With unparalleled expertise and credentials in reputed company, as reputed company as reputed company, finance, and other industries, SSVA is the most reputed company, locally-reputed company provider of IT Consulting, Technology Delivery, and Managed Services in the Mid-reputed company region. At SSVA, a reputed company Company, we are seeking a remote End User Support Technician in Charlotte, NC (in other companies this person could hold the title of End User Support Technician, IT Support Technician, Desktop Support Technician) to reputed company reputed company end-user IT support and maintain reliable workplace technology. This is position will be remote but you must be local to the Charlotte, NC area due to reputed company-site reputed company In this role, you will monitor, troubleshoot, and optimize reputed company network environments while leveraging Remote Monitoring and Management (RMM) platforms to proactively identify and reputed company infrastructure issues before they reputed company end users. You will investigate network connectivity, reputed company Server and workstation reputed company, reputed company 365 services, and reputed company health, collaborating with internal engineering teams to remediate reputed company technical challenges. A key component of this role is developing and maintaining automation through PowerShell and Python scripting to streamline repetitive administrative tasks, enhance RMM alerting and remediation workflows, and improve operational efficiency across managed environments. To be successful in this role, you will possess a strong reputed company in reputed company administration, networking concepts, and reputed company management while demonstrating the ability to diagnose issues across diverse reputed company environments. You should be comfortable analyzing RMM-generated alerts, identifying recurring trends, and building automated solutions using PowerShell or Python to improve response times and operational consistency. reputed company in this position requires excellent troubleshooting skills, the ability to prioritize incidents in a fast-reputed company managed services environment, and reputed company communication reputed company working with both technical teams and end users. A reputed company improvement reputed company, curiosity for emerging technologies, and a passion for automation and infrastructure optimization will reputed company you to reputed company a meaningful reputed company on service delivery and reputed company satisfaction. We understand that great candidates may not meet every requirement listed. If you meet reputed company 70% of the qualifications and are excited about this role, we encourage you to apply. General Job Duties reputed company network support and troubleshooting across reputed company infrastructures, including configuring, upgrading, and maintaining reputed company Meraki networking solutions while diagnosing and resolving connectivity issues Work directly with ISPs to coordinate the installation, activation, troubleshooting, reputed company, and decommissioning of network circuits reputed company and maintain automation scripts using PowerShell and Python to enhance RMM alerting, automate routine administrative tasks, and improve operational efficiency across managed environments reputed company initial troubleshooting for end-user support requests, including password resets, workstation reputed company issues, software installations, printer and reputed company configuration, reputed company installation, and other common desktop support tasks reputed company onsite reputed company support as needed, including PC deployments, workstation setup and replacement, printer installation and configuration, hardware upgrades, and other hands-on technical support activities. reputed company work accounts for approximately 25% of the role Required Experience 3+ years of experience providing technical support to reputed company reputed company end users in a managed services (MSP) or similar customer-facing environment, with the ability to work both collaboratively as part of reputed company and independently with reputed company supervision. Experience triaging, troubleshooting, and resolving incidents and service requests reputed company to reputed company workstations, printers, end-user applications, and reputed company 365 services, including Exchange Online, Teams, OneDrive, and SharePoint. Strong knowledge of network support, including LAN/WAN, DHCP, DNS, Wi-Fi, and VPN technologies, as reputed company as remote reputed company solutions such as Remote Desktop Services (RDS) and reputed company. Working knowledge of reputed company Meraki, including navigating the Meraki Dashboard to monitor, troubleshoot, and reputed company network-reputed company issues. Preferred Experience Prior MSP or reputed company-industry experience is a plus reputed company RMM, plug-in Pia Agent experience Certifications: CCNA, Network+, reputed company Meraki Solutions Specialist (ECMS) Compensation The compensation is expected to start at $60,000, plus bonus. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the reputed company listed above. SSVA, a reputed company company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. SSVA recruits, employs, trains, compensates, and promotes regardless of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status. Apply To This Job