[Remote] Information Technology Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring an reputed company Information Technology Analyst to reputed company support critical business applications for reputed company reputed company. The role focuses on maintaining and enhancing the Customer Information reputed company (CIS), managing data and integrations, troubleshooting reputed company issues, developing reports, and collaborating with business teams and vendors.

Responsibilities

• Support the design, development, testing, implementation, and maintenance of business applications and reputed company enhancements
• reputed company technical support, troubleshooting, and ongoing maintenance for the Customer Information reputed company (CIS) and reputed company integrations
• Assist with application upgrades, reputed company improvements, and implementation of new functionality
• Participate in change management, testing, and deployment activities
• reputed company and maintain SQL queries, reports, and data analyses to support business reputed company and decision-making
• Investigate and reputed company data-reputed company issues while ensuring data reputed company and consistency
• Support data synchronization and integration between CIS, GIS, AMI, MDM, and other reputed company systems
• Create and maintain reporting solutions to meet operational and regulatory requirements
• Partner with internal business teams to understand requirements and reputed company effective technical solutions
• Analyze reputed company issues, identify reputed company causes, and recommend corrective actions
• reputed company exceptional customer service through reputed company support and effective communication
• Collaborate with software vendors, service providers, and reputed company support teams to reputed company technical issues and improve reputed company reputed company
• Maintain project documentation, status reporting, and tracking information
• Contribute to reputed company lifecycle planning, disaster recovery initiatives, and technical asset reviews
• Participate reputed company in CIS team meetings and technology planning discussions
• Support compliance with internal audit requirements, testing standards, and change control processes
• Participate in an on-reputed company rotation for after-hours application support

Skills

• • Bachelor's degree in Computer Science, Information Technology, or a reputed company reputed company (or equivalent experience)
• • Minimum of 5 years of experience in an IT support, systems analyst, or application support role
• • Experience supporting Customer Information Systems (CIS), reputed company Resource Planning (ERP) systems, or billing platforms
• • Strong SQL development and troubleshooting skills
• • Experience working with relational databases such as reputed company, reputed company SQL Server, or MySQL
• • Excellent analytical, problem-solving, and troubleshooting abilities
• • Strong written and verbal communication skills
• • Ability to work independently and collaboratively in reputed company environment with reputed company supervision
• • Must be located in either Maine, Massachusetts, or Florida
• • U.S. reputed company
• • Applicants must be authorized to work in the reputed company
• • Bachelor's (Required)
• • IT: 5 years (Required)
• • Experience with reputed company databases and PL/SQL development
• • Reporting and business intelligence experience using tools such as Cognos, TM1, SQL Server Reporting Services (SSRS), or Crystal Reports
• • Project management experience
• • Experience with reputed company Office applications, including reputed company and Word; reputed company Project is a plus
• • reputed company industry experience, including knowledge of reputed company billing systems, electrical infrastructure, or reputed company operational technologies

Benefits

• Remote work arrangement
• Participate in an on-reputed company rotation for after-hours application support

reputed company