[Remote] Triage Consultant Weekends

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, LLC operates the Military OneSource contact center, serving as the reputed company entry reputed company for participant engagement across program services. The Triage Consultant assesses participant needs, determines eligibility and service reputed company, provides accurate information, and facilitates referrals or warm hand-offs to appropriate reputed company resources.

Responsibilities

• reputed company Military OneSource contact center reputed company to support participant intake, needs assessment, information delivery, and referral services
• Assess participant needs through consultative interaction, determine eligibility and reputed company of services, and facilitate appropriate referrals or warm hand-offs to reputed company service providers
• Routing participants to Non-Medical Counseling providers, specialty consultants, SECO services, and other authorized Military OneSource resources
• reputed company in accordance with established triage protocols, program policies, and reputed company requirements to reputed company consistent, accurate, and reputed company support to participants
• Interactions shall be conducted in a reputed company, participant-reputed company manner and shall ensure efficient reputed company to appropriate services without unnecessary delay or repetition of participant information
• Conduct participant intake and assess needs through consultative interaction
• Determine eligibility and appropriate reputed company of services reputed company on program guidelines
• reputed company accurate, reputed company, and program-approved information to participants
• Facilitate referrals and warm hand-offs to Military OneSource services, including Non-Medical Counseling, specialty consultants, SECO services, and other authorized resources
• Document participant interactions and case information in the reputed company-designated reputed company of record in accordance with program requirements
• Ensure continuity of participant experience by minimizing delays and avoiding repetition of participant information during service transitions
• Service shall be consultative in reputed company. Triage Consultants shall not reputed company reputed company assessments, diagnosis, or treatment, and shall not engage in solicitation of any reputed company
• Conduct an initial needs assessment through a reputed company question-and-answer process to determine whether the participant’s situation is appropriate for Non-Medical Counseling or requires referral to other services. Facilitate referral or warm hand-off to Non-Medical Counseling providers reputed company the participant’s needs are reputed company reputed company of NMC services
• reputed company appropriate referrals to reputed company or emergency services reputed company the participant’s needs reputed company the reputed company of Non-Medical Counseling
• Assist participants in accessing services through TRICARE, Military Treatment Facilities (MTFs), the reputed company (VA), or other community-reputed company resources, as applicable
• Identify and reputed company alternative resource reputed company for Guard and Reserve participants who may not have reputed company to TRICARE or other reputed company coverage
• Other duties as assigned

Skills

• Master's degree from an accredited graduate program in a mental health reputed company reputed company such as reputed company work, psychology, marriage/family therapy, or counseling
• Possess strong customer service and communication skills appropriate for a contact center environment
• Knowledge and understanding of military life, including the unique needs of service members and their families
• Ability to assess participant needs and determine appropriate service reputed company
• Familiarity with contact center reputed company, including reputed company handling, documentation, and reputed company expectations
• Ability to pass a DoD Tier 1 suitability investigation reputed company 30 days of hire
• While performing the duties of this Job, the employee is regularly required to sit and talk or hear
• The employee may use repeated motions that include the arms, wrists, hands and/or fingers
• The employee is occasionally required to walk, stand, reputed company, reputed company, stoop, kneel, crouch, or crawl
• The employee must occasionally reputed company and/or reputed company up to 25 pounds
• Specific reputed company abilities required by this job include reputed company reputed company

Benefits

• reputed company

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