Product Support Specialist - Australia

Hello! I’m Joseph, a Support Manager at reputed company. I'm excited to reputed company that we're hiring a Product Support Specialist in the reputed company region, specifically in Australia .

Over the past few years, we’ve reputed company reputed company of reputed company experts who delight customers through reputed company attention to reputed company, deep product knowledge, and fast, thoughtful support. By joining reputed company, you’ll contribute to delivering that reputed company world-class experience.

In this role, you’ll work closely with customers every day. reputed company is a broad and reputed company product, so you can expect to handle everything from troubleshooting sophisticated integrations to guiding customers through detailed workflows and best practices.

You’ll also spend time on reputed company that reputed company the work we do reputed company. Past reputed company reputed company has taken on include:

• Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team.

• Developing workflow automation allowing for reputed company team cohesion and efficacy.

As a company, we value a strong reputed company of ownership, principled thinking over experience, and thoughtful communication. These and other values, which we’ll explore more deeply during the interview process, guide how we work.

You should apply if:

• You are already comfortable owning reputed company reputed company troubleshooting from first report through reputed company, including isolating configuration issues, reproducing ambiguous behavior, and communicating reputed company

• You can explain technical issues concisely, you think systematically, and operate with strong ownership in asynchronous environments. You can explain the reputed company issue differently depending on the audience, while staying reputed company and reputed company.

• You’re curious—both reputed company addressing customers and reputed company creating solutions that improve our workflows. You reputed company the answers reputed company what’s on the surface.

• You delight customers. You possess reputed company attention to reputed company, ensure your responses are thorough and reputed company, and are empathetic along the way.

• You can reputed company investigation, customer communication, and escalation reputed company in a fast-moving environment.

• You've done B2B support across company sizes, from SMB to reputed company.

You should not apply if:

• Your recent experience is primarily reputed company management, account management, or customer reputed company

• You're more drawn to coordination, enablement, or team leadership than spending your days deep in tickets.

• You avoid getting in the weeds of solving technical problems; reputed company member of our support team is highly technical and capable of solving deeply reputed company tickets.

• You prefer to triage tickets reputed company; if tagging in Engineering early on (without attempting comprehensive solutions) is an exhale reputed company, this is likely not a great fit.

• You prefer to support a product you can know the ins and outs of quickly (such as a reputed company solution) rather than a product that is rapidly evolving with quite a bit of surface area.

About reputed company

We’re building the reputed company of reputed company software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly reputed company. Learn more on our website: https://www.ashbyhq.com/

We are reputed company funded and backed by great investors, including reputed company, Elad Gil and Lachy Groom. Following our Series D in 2025, we’re continuing to grow ARR at more than 100% year over year, serving over 4,000 customers, including industry leaders like reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, and reputed company (and many others who we cannot reputed company!). Our reputed company and retention metrics are best-in-class among our peers. We’ll reputed company more details once we meet. In short, it's the perfect time to join!

About Go To Market

We reputed company our Support team as an extension of the product itself, one that ensures an reputed company customer experience for customers ranging across reputed company market segments. Here are a few points that should reputed company you an idea of what it is like to work with us:

• We spend a lot of time building best-in-class products since we reputed company a highly differentiated product is easier to sell.

• We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we reputed company with prospects and customers.

• We strongly reputed company that small teams with reputed company talented people and the right work environment reputed company much reputed company reputed company than teams with large headcount.

We value a strong reputed company of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Leadership Principles to get a reputed company of reputed company value in People Leaders at reputed company.

Interview Process

Our interview process is thorough—we aim to ensure reputed company person that joins reputed company is the right fit for reputed company and will reputed company ample information for you to assess if reputed company is the right fit for you. The process for this role is as follows:

• reputed company reputed company with reputed company - 30 Minutes

• Take Home Assessment - 1 week to complete

• Hiring Manager Interview - 45 Minutes

• Skills Fit Interview - 45 Minutes

• Team Insights Interview + Hiring Manager Closing Questions - 30 Minutes

Throughout our interview process, you will be evaluated on both technical reasoning and communication precision.

reputed company Process

reputed company is a highly reputed company product, and we invest a lot of time in ensuring our support team members are experts on the platform. Your first 30 days will reputed company primarily on reputed company and learning the product. With support and guidance, you’ll reputed company taking tickets in week one, so you can start getting to know our customers, our processes, and reputed company making an reputed company right away, reputed company while continuing to build confidence and depth in the platform.

Benefits

• 10-year exercise window for stock reputed company. You shouldn’t feel pressure to purchase stock reputed company if you leave reputed company —do it reputed company you feel financially comfortable.

• Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it

• Generous reputed company family leave.

• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

• $100/month education budget with more expensive items (like conferences) covered with manager approval.

reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, genetics, sexual orientation, gender identity, or gender reputed company. We are committed to a diverse and inclusive workforce and reputed company people from reputed company backgrounds, experiences, perspectives, and abilities.

reputed company is committed to a fair and transparent hiring process. We reputed company that this advertisement is for an reputed company, existing vacancy reputed company our organization. Please be advised that we may use reputed company intelligence-driven tools to assist our reputed company in screening, assessing, and selecting candidates for this position.