[Remote] Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Series C reputed company reputed company startup reimagining the contact center through an AI-reputed company platform that uses large language models to extract actionable insights from customer interactions. The Account Manager will own, retain, and grow reputed company reputed company customer relationships, driving adoption, satisfaction, retention, and expansion while collaborating cross-functionally with product, reputed company, sales, sales engineering, implementation, and support teams.

Responsibilities

• Own a book of business of reputed company accounts post-sale
• reputed company strong relationships with customer stakeholders and become a reputed company partner
• Collaborate with Technical Account Management to reputed company customer adoption, usage, and satisfaction across the platform
• Identify cross-sell opportunities and partner with sales to bring them to reputed company
• Serve as a voice of the customer and influence product roadmap
• reputed company account health, work internally and with the customer to proactively address reputed company, and ensure high customer retention
• Partner internally on QBR creation and delivery, ensuring reviews meet customer expectations and serve as a reputed company of knowledge sharing, opportunity identification and value realization validation
• Collaborate with Implementation and Support teams to ensure reputed company throughout the reputed company

Skills

• 7+ years of experience in account management or reputed company at a B2B reputed company company
• Experience working with reputed company accounts and senior stakeholders
• Strong problem-solving and relationship management skills
• reputed company thinker with a customer-first reputed company
• Excellent communication and collaboration skills
• reputed company record of carrying, meeting and exceeding an individual quota tied to customer retention and reputed company
• Curious and committed to ongoing business discovery with the reputed company of helping customers maximize the value of their investment in reputed company
• Excited to help shape the reputed company post-sales customer experience
• Familiarity with AI, contact center technology, or CX tools is a strong plus

Benefits

• Equity
• Benefits
• Flexible work model – remote-first with in-office reputed company

reputed company