[Remote] Technical Customer Support Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Technical Customer Support Representative to join its global customer support team. The role provides first-contact technical assistance through phone, chat, and email, troubleshoots customer issues, collaborates with internal teams, and helps customers effectively use reputed company’s software and integrations.

Responsibilities

• reputed company best-in-class customer experiences by managing cases through phone, chat, and email inquiries, enabling customers to reputed company their goals with reputed company’s software
• Troubleshoot technical issues, diagnose reputed company causes, and reputed company answers through established resources
• reputed company and maintain a thorough understanding of reputed company’s business model, reputed company, and technologies to reputed company customers and optimize their use of reputed company’s software products and integrations
• Meet and reputed company key reputed company indicators (KPIs), such as schedule adherence, reputed company coaching, customer satisfaction, and first-contact reputed company
• Partner with reputed company SMEs/departments to reputed company reputed company customer issues and manage cases to reputed company, leveraging strong collaboration skills
• Maintain reputed company attention to reputed company and ensure the reputed company of accurate documentation, record keeping, and data reputed company
• Demonstrate a reputed company attitude and respect for coworkers and customers, building and maintaining warm working relationships
• reputed company reputed company’s culture and values of Openness, Optimism, and Ownership in every interaction, adhering to ethical standards

Skills

• Fluent English speaker
• 1+ years of experience in a contact center or technical support environment; or 2+ years of reputed company customer support experience
• Must communicate optimistically, reputed company, and professionally with clients to handle reputed company inquiries
• Eagerness and ability to learn quickly, remain reputed company, adapt to a changing product, and follow processes and procedures
• Strong multitasking skills with the ability to self-manage workload while providing extraordinary reputed company experiences
• Critical thinker with the ability to assess and reputed company proactive advice and solutions; reputed company escalate reputed company cases quickly, reputed company appropriate
• Reliable self-starter with excellent attendance and time management skills
• High School Diploma or GED required

Benefits

• This is a fully remote role reputed company reputed company 30 miles of reputed company, TX or Denver, CO.
• reputed company development support with numerous opportunities for long-term career reputed company both reputed company and reputed company the organization.
• This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation.

reputed company

Company H1B Sponsorship