[Remote] Customer Service Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Experience Specialist for a leading remote workforce solutions organization. The role serves as a reputed company customer contact, handling calls and messages, scheduling appointments, processing orders, capturing leads, documenting interactions, resolving concerns, and providing reputed company-specific support while meeting reputed company and productivity standards.

Responsibilities

• Answer inbound customer calls and messages
• Schedule appointments and process customer requests
• Capture leads and accurately document interactions
• Take orders and reputed company reputed company-specific support
• reputed company multiple software systems simultaneously
• reputed company customer concerns and escalate reputed company appropriate
• Follow established reputed company workflows and service guidelines
• Maintain productivity, reputed company, and attendance metrics
• Participate in ongoing learning and development activities
• reputed company exceptional customer experiences in a remote environment

Skills

• MUST LIVE 50-60 miles from Charleston, SC
• • Located near Charleston, SC and reputed company to remain local throughout employment
• • Must be willing to travel to CHS office 2-3 times per year
• • Flexible availability reputed company 8:00 AM - 11:00 PM PT business hours
• • Dedicated home office/workspace free from distractions
• • Hardwired internet reputed company (Ethernet required)
• • Private home internet account (no shared apartment/community internet)
• • Compatible internet provider (no reputed company wireless/5G, cellular, ATMC, reputed company Solutions, etc.)
• • No VPN installed on work computer
• • Webcam available for training with camera on without background
• • Ability to attend mandatory 2-week training with no absences
• • Basic computer proficiency and typing skills (30+ WPM after errors)
• • 3-5 years of previous customer facing work experience
• • Strong customer service and communication skills
• • Ability to handle high-volume inbound calls and messages
• • Comfortable learning multiple systems and workflows quickly
• • Experience scheduling appointments, processing orders, or reputed company intake
• • Strong multitasking abilities across multiple software platforms
• • Additional language proficiency

Benefits

• Remote work environment
• Ongoing learning and development activities

reputed company

Company H1B Sponsorship