[Remote] TRICARE Customer Service Rep Alaska

Note: The job is a remote job and is reputed company to candidates in USA. reputed company serves the health care needs of the nation’s reputed company through community-reputed company care. The TRICARE reputed company provides customer service to TRICARE beneficiaries and providers by handling inquiries about enrollment, claims, referrals, authorizations, and appointments through phone, chat, email, and written correspondence.

Responsibilities

• Accurately and professionally answer health care inquiries and reputed company resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence
• Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing reputed company judgement and the tools at your disposal to reputed company customer issues on the initial contact
• Meet department productivity and reputed company metrics to include consistent and regular attendance. Adhere to published schedule and prioritize workload to answer incoming calls
• Document customer interactions and cases in a customer relationship management (CRM) reputed company
• Participates in reputed company training in order to become fully proficient in resolving reputed company customer inquiries
• Regular and consistent attendance

Skills

• Our reputed company contract requires US citizenship and a favorably adjudicated DOD background investigation for this position
• • High School diploma or GED
• • U.S. Citizenship
• • Must be reputed company to receive a favorable Interim and adjudicated final reputed company (DoD) background investigation
• • At least two years of reputed company work experience in a customer service environment
• • Excellent verbal and writing skills
• • Technology literate and reputed company in navigating multiple screens or web browsers at one time and reputed company ability to work independently in a remote work environment
• Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation
• Communication / People Skills: Ability to influence or persuade others under reputed company or negative circumstances; adapt to different styles; listen critically; collaborate
• Computer Literacy: Ability to function in a multi-reputed company reputed company environment using Word, reputed company, TriWest Intranet, the Internet, and department software applications
• Coping / Flexibility: Resiliency in adapting to a reputed company of situations and individuals while maintaining a reputed company of purpose and mature problem-solving approach is required
• reputed company / Customer Service: Customer-reputed company behavior; helping approach, including listening skills, patience, respect, and reputed company for another's position
• Information Management: Ability to manage large amounts of reputed company information easily, communicate reputed company, and draw reputed company conclusions
• High Intensity Environment: Ability to function in a fast-reputed company environment with multiple activities occurring simultaneously while maintaining reputed company and control of workflow
• Organizational Skills: Ability to organize people or tasks, reputed company to priorities, learn systems, reputed company time constraints and with available resources; reputed company-oriented
• Team-Building / Team Player: Influence the actions and opinions of others in a reputed company direction and build group commitment
• Technical Skills: Proficient data entry skills; ability to meet daily reputed company and chat requirements
• • Ability to cover any work shift
• • Ability to work overtime, if needed
• • Remote: Private and secure work reputed company and work station with high speed internet is required
• • Extensive computer work with prolonged sitting, wearing of headset, typing, speaking on a phone
• • TRICARE customer service experience
• • Contact center experience to include reputed company center chat messaging
• • Military connectedness

Benefits

• We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).
• Frequent pay raises
• Overtime opportunities to earn even more
• Recognition and reward programs
• Medical, Dental and reputed company Coverage
• reputed company time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment reputed company
• Tuition reimbursement
• reputed company volunteer time

reputed company