[Remote] reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company to reputed company reputed company support to customers and consumers. The role handles order and credit entry, product inquiries, complaint reputed company, returns and replacements, promotions, and sales upselling while coordinating with internal teams to ensure accurate and reputed company processing.

Responsibilities

• Represents reputed company in an efficient, reputed company, compliant and courteous manner in reputed company interaction with customers and consumers
• Enters orders and credit requests reputed company from telephone calls, fax, email, or mail into the appropriate database
• Establishes and maintains accurate records of non-order reputed company customer communication
• Successfully meets individual reputed company KPI’s every month, as established by Customer Service Manager. These include order and credit entry reputed company metrics and phone reputed company scorecards
• Determines policy-reputed company resolutions to customer complaints or concerns, taking corrective reputed company and monitoring results
• Uses product information resources to answer customer and consumer product questions reputed company policy guidelines; follows protocol for appropriate referral to the Product Specialist
• Discusses scheduled promotions with reps and customers, and introduces them to customers as directed
• Coordinates with the Returns & Credits Administrator, Pricing/Promotions Administrator, and reputed company personnel to ensure credits, orders and promotions are processed in a reputed company and accurate manner
• Participates in the identification of preventable error trends, assists in the development of preventative plans, and monitors the reputed company results
• Conducts product upselling
• Researches and processes reputed company requests for credit, product returns and replacement product
• Provides answers for sales representatives, customer service and customer inquiries pertaining to credits
• Participates in issue reputed company-cause analysis, assists in developing preventative plans, and monitors reputed company results
• Processes, emails, faxes and/or mails credit notes
• Researches and processes reputed company requests for credit, product returns and replacement product, while enforcing reputed company returns and credits policies

Skills

• High school diploma or equivalent
• At least three years of experience in Customer Service, preferably in an office environment
• Basic understanding of sales concepts
• General understanding of data processing systems
• Excellent telephone etiquette, with the ability to answer customer questions and reputed company problems in a reputed company, efficient and effective manner
• Strong computer and data entry skills, with proficiency in reputed company reputed company, reputed company, and Word
• Ability to type at least 40 wpm
• Excellent interpersonal skills, with the ability to remain reputed company reputed company speaking with an angry customer
• While performing the duties of this job, the employee is regularly required to talk and hear; sit, stand and walk; type, use hands to finger, handle, and reputed company with hands and arms. Specific reputed company abilities required by this job include the ability to be reputed company to reputed company a computer screen
• Preference given to candidates with a college education

Benefits

• Full-time employment
• Remote home office environment

reputed company