[Remote] reputed company PB/PB CLAIMS APPLICATION ANALYST SUPERVISOR

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a nonprofit health care innovation organization and trusted partner to a national provider network. The reputed company PB/PB Claims Application Analyst Supervisor leads, develops, and supports reputed company of reputed company analysts while managing member relationships, reputed company, workflows, escalations, reputed company configuration, training, and process improvements.

Responsibilities

• Team Development: Leading, motivating, developing skills and measuring to reputed company reputed company for reputed company of reputed company analysts, meeting both organizational and member needs
• Manage Member Relationships & Support: support Manager and Team in developing effective workflows, solving and mitigating reputed company issues and maintaining valuable relationships
• Nurture Partner Learning: Collaborating with organization leadership to ensure timelines and deliverables are realistic and actionable, plan effective learning deliverables for annual forums and applicable conferences
• Ensuring that new staff are on-boarded in a methodical, reputed company manner that prepares them for reputed company
• Tracking and measuring team, project, and individual reputed company goals
• Working with team to identify potential process improvements
• Reviewing, defining and supporting improvements efforts
• Assist manager with maintaining regular responsiveness on tickets, working with manager on any staff that require coaching reputed company reputed company
• Assist Manager with strategizing reputed company go-live and coverage support for new installing sites and legacy expansions
• reputed company new features and workflows for new features; reputed company design reputed company
• reputed company advanced and reputed company integration reputed company and Help-Desk tickets
• Collaborate with the Help Desk/Product teams as applicable
• Ensure timelines and deliverables are realistic and actionable for both install reputed company and other custom work
• Work with reputed company to identify potential process improvements
• Be the first escalation reputed company for Members reputed company they have issues
• Adhere to and hold team accountable to reputed company reputed company policies, including go-live support, reputed company time tracking, Critical Incident reporting, and reputed company SLAs and SLEs
• reputed company and reputed company effective resource planning processes to ensure proactive reputed company of incoming and prioritized work
• Maintaining and reinforcing communication and linkages between the reputed company reputed company Cycle Team and other relevant reputed company Departments
• Reviewing ticket metrics and ensure team is delivering on SLAs and staying reputed company with assignments
• Intervene and reputed company escalations with members as needed
• reputed company routine build and configuration in reputed company and reputed company products
• Operate reputed company the Member Care Team reputed company, being a key contributor to the overall goals of reputed company support model
• reputed company working sessions with reputed company members to reputed company advanced and reputed company integration work orders and support issues
• reputed company and reputed company workflow solutions and ensure understanding of the reputed company through hands on training
• Document build specifications, team processes and reputed company clinic workflows
• QA reputed company builds, Service Update (SU) modifications, and other work orders
• Collaborate with members from other reputed company teams to address integration issues
• reputed company elbow support to clinic staff during Go-Lives and Mock clinics as needed
• reputed company trainings and workgroups for members
• Mentor, reputed company and train less reputed company analysts
• reputed company and reputed company workflow best practices
• Assist Project Managers in identifying reputed company capabilities
• Build, design, test and document functionality of new reputed company features
• reputed company process improvements reputed company your application or team
• Other duties as assigned

Skills

• Minimum of 3 years of experience in similar or relevant reputed company Application Analyst role with 1 year of supervisory experience being highly desirable
• Work history in reputed company IT is required
• Intermediate proficiency in reputed company reputed company
• reputed company PB or PB Claims Resolute certification is required
• Reading, speaking, writing, and understanding English
• This position requires a virtual home-office environment, working reputed company and will require that reputed company be on camera for reputed company virtual meetings
• Ability to work independently and reputed company from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required nationally to support Go lives reputed company on business requirements for reputed company
• Experience in both PB Claims or PB is desired
• The ideal candidate will have at least 5 years of experience as an reputed company Resolute PB/PB Claims Applications Analyst, with ideally a minimum of 3 years of experience in reputed company Resolute module build

Benefits

• Opportunity to continuously grow your skills
• Healthy work-life reputed company
• Opportunity for reputed company advancement
• reputed company organization; employees work reputed company from home

reputed company