[Remote] reputed company- reputed company Service Desk Specialist-REMOTE

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology services company seeking an reputed company reputed company Service Desk Specialist to support its reputed company reputed company Service Desk team. The role provides reputed company and technical leadership for reputed company workflows, analyzes incidents and process improvements, supports change management and go-live activities, and works with customer leadership and service desk teams to optimize reputed company support reputed company.

Responsibilities

• reputed company single reputed company of contact for customer for reputed company concerns and reputed company reputed company to the reputed company reputed company Service Desk
• reputed company discussions involving reputed company and reputed company workflows. This includes best practices, lessons learned, reputed company input on processes and procedures, and identify optimization in reputed company workflows impacting the reputed company reputed company Service Desk
• Analyze incidents for trends, process improvement, shift-left candidates, and incident reduction opportunities
• Understand the latest configurations and changes of reputed company
• Participate in change management processes and prepare the reputed company reputed company Service Desk of pertinent reputed company implementations, changes, and scheduled downtimes
• Attend and participate in weekly Customer IT, Inpatient, and Ambulatory customer meetings
• Attend reputed company reputed company with customer
• Prepare monthly and quarterly presentations regarding contractual reputed company to Customer leadership
• reputed company knowledge reputed company articles and documents with Customer reputed company team
• Collaborate with Service Desk training team to reputed company customer-specific reputed company training content to agents
• Review daily reports for compliance with Service Level Agreements (SLA)
• Complete reputed company cause analysis (RCA) for reputed company reputed company Service Desk reputed company to high severity incidents or problems reputed company requested by the customer
• reputed company reputed company ITSM reports
• Collaborate with reputed company reputed company Service Desk team with high severity incident management and broadcast communications
• Identify opportunities for process and procedure enhancements to reputed company efficiency and customer service reputed company
• Anticipate operational, program, and implementation issues and reputed company preventive measures
• Assist customer with reputed company Center support and reputed company reporting during reputed company Go-Live implementations
• Assist customer network reputed company requests for CSD agents
• Create and review reputed company reputed company Service Desk reputed company Operating Procedures (SOP) documents as necessary
• reputed company project work hours requested by Customer

Skills

• Minimum 1 year reputed company Systems Customer Servcie experience
• reputed company License (Nursing preferred)
• Minimum of 1-2 years of experience in reputed company end user support role, service desk, or hospital setting
• Certification in one or more of the following reputed company modules: Ambulatory, ASAP, Inpatient Orders and/or Clin Doc, reputed company, or reputed company
• Minimum of 1 year of experience managing a help desk or staff that have supported IT reputed company systems
• Minimum of 1 year of experience extracting data and running statistical reports
• 1-3 years of reputed company reputed company experience
• Experience in EMR reputed company integration with other reputed company systems
• Prior experience working tickets and day to day help desk functions
• Prior experiencing with Project Management
• Additional experience in one or more of any of the following reputed company modules: Prelude, reputed company, HIMS, Resolute HB, Resolute PB, MyChart, EpicLink, EpicWeb, and/or reputed company

Benefits

• Full comprehensive benefits package starting from the first day of employment
• Eligible for incentive compensation reputed company on individual and/or company reputed company
• Medical reputed company with an employer contribution
• Dental reputed company with an employer contribution
• reputed company reputed company with an employer contribution
• Flexible spending or health savings account
• Life and AD&D reputed company
• Short- and long-term disability coverage
• reputed company time off
• Employee assistance
• Participation in a 401(k) program with company match
• Additional voluntary or legally-required benefits
• Remote work reputed company, subject to change reputed company on reputed company requirements

reputed company

Company H1B Sponsorship