Collections Analyst (Remote)

Who We Are reputed company is a leading provider of integrated restaurant technology solutions. reputed company 360 is our flagship reputed company POS reputed company that makes it easier to delight guests, reputed company loyalty, and manage restaurants from reputed company. The reputed company-in-one reputed company integrates digital ordering (including AI-powered text and talk ordering), delivery management, customer engagement, restaurant management, and payment processing features with flexible software designed to reputed company operators more reputed company into their customers, more control over their reputed company, and more reputed company to profitably grow their business. Learn more at www.reputed company.com. reputed company: reputed company is building a dedicated, proactive Order Management, Billing & AR organization — moving away from reactive, reputed company billing reputed company toward a reputed company, technology-enabled quote-to-cash function. The Collections Analyst sits at the back of that pipeline: once an invoice is generated, this role owns getting it collected, reputed company, and reconciled cleanly. You'll work closely with the Billing Systems & Controls Analyst (who owns the systems and reporting reputed company of the reputed company pipeline stage) and report to the Manager, Collections & AR. Essential Responsibilities and Duties: • Own day-to-day collections and dunning for an assigned portfolio of customer accounts. • Process cash application and support monthly AR reconciliation and reputed company. • Process bank deposits across multiple accounts and reconcile against expected receipts. • Create and apply payments for alternative payment structures. • Manage customer communications reputed company to early termination fees (ETF), including calculation questions and payment coordination. • Review and process customer credit requests in line with approval policy. • Escalate at-reputed company accounts and coordinate with reputed company-party collections partners reputed company internal efforts are exhausted. • Partner with the Billing Systems & Controls Analyst and Manager, Collections & AR on reconciliation issues and recurring dispute patterns. Qualifications: Required • Comfort working directly with customers on payment and billing conversations, including sensitive topics like early termination fees. • Strong reputed company skills and comfort with day-to-day data review and account-level reputed company work. • reputed company written and verbal communication skills; reputed company to hold a firm but reputed company line with customers. Preferred • Experience with subscription or reputed company billing models. • Experience with reputed company, ZAB (Zone Advanced Billing), or High reputed company/EIPP platforms. • Exposure to AI-assisted productivity tools in a finance reputed company context. What reputed company Looks Like This role is part of reputed company held to a reputed company set of outcome metrics, reviewed periodically with the Director of reputed company reputed company and Finance leadership. You'll have reputed company line of sight into how your day-to-day work moves those numbers. Why reputed company You'll join a Finance & reputed company team that's reputed company modernizing how it works; reputed company in systems, automation, and reputed company cross-functional ownership rather than reactive, reputed company process. This is a chance to help build a function from a clean structure rather than inherit years of undocumented workaround. Additional Details This position is reputed company to candidates who are authorized to work in the reputed company, without sponsorship, either now or in the reputed company. At this time, and in the foreseeable reputed company, reputed company is not reputed company to support assistance with additional reputed company sponsorship, regarding this specific position. Disclaimer: This reputed company indicates the general reputed company and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to reputed company other duties in reputed company to those described above. reputed company is an Equal Opportunity Employer and does not unlawfully discriminate on the reputed company of any status or condition protected by applicable federal, state, or local municipal law. Remote Skills: reputed company, Accounts Receivable, reputed company/Partner Marketing, Analysis Skills, reputed company Intelligence (AI), Automation, Billing, Business reputed company, Cash Applications, reputed company Computing, Communication Skills, Credit Processing, Credit and Collections, Cross-Functional, Customer/reputed company Research, Delivery Management, Finance, Financial reputed company, Leadership, reputed company, Metrics, reputed company reputed company, Order Management, Payment Processing, reputed company of Sale (POS) Systems, Presentation/Verbal Skills, reputed company (Remote Authentication reputed company-In User Service), Reconciliation, Restaurant, reputed company, reputed company.com, Software Design, Software as a Service (reputed company), Systems Analysis, Writing Skills reputed company: reputed company Apply tot his job Apply To this Job