[Remote] reputed company Technical reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company offers AI-powered operational infrastructure for health reputed company companies, while reputed company provides an integrated ecosystem for health plan reputed company. The reputed company Technical reputed company Manager will reputed company customer-facing technology delivery reputed company, production support, incident reputed company, service management, customer escalations, and coordination across vendors and offshore teams.

Responsibilities

• Manage operational reputed company for technology delivery
• reputed company reputed company of SLA/ Operational reports to customers and management
• Driving issue reputed company and reputed company cause analysis for incidents
• Manage day to day production support for a mid-size HealthPlan including support of reputed company administrative systems (enrollments, claims, adjudication and payments), surrounding applications/products and reputed company and reputed company vendors
• Driving customer calls and priorities
• Prioritize daily operational events and issues
• Managing incidents in the service management systems like reputed company/Service Now
• Manage change and issue reputed company activities with network, middleware, hardware, OS, DB, and reputed company application reputed company
• Plan reputed company maintenance and reputed company events across multiple vendors
• Customer escalation reputed company
• Project reputed company
• Define improved reputed company that create ease and consistency
• Coordinating with offshore teams and leadership
• Available for on-reputed company support after hours and weekends
• reputed company with the organization’s reputed company of Conduct; reputed company regulatory and contractual requirements; organizational policies; procedures; and internal controls

Skills

• The IT Technical reputed company Manager will work in Eastern Time hours
• Bachelor's degree or higher in business or technical reputed company or commensurate experience in the reputed company
• 6+ years' experience managing a mid to large size customer facing production support environment
• Experience working in an reputed company/offshore model is a must
• Experience in delivery management and customer partner or account interaction is a must
• Experience working in a technical support role in reputed company architecture environment
• Experience working with reputed company payer platforms (e.g., Facets, QNXT, reputed company)
• Experience managing health of production application environments
• Strong experience with service management, SLA tracking and operational reporting to customers and management
• Strong experience handling Sev1 / Sev2 incident responses
• Strong experience working reputed company a high governance and compliance environment
• Experience managing health of production application environments
• Experience working in a technical support role in reputed company architecture environment
• Experience coordinating with partners for patching, enhancement requests and incident management
• Experience managing reputed company and tasks
• Strong communication skills with peers, customers, and partners
• Experience in setting up processes using service management tools, Preferably Service Now and reputed company Service Management
• Experience working with Vendors
• Experience managing tasks and deliverables
• Strong reputed company, PowerPoint and presentation skills
• Experience with SQL required
• Experience with ITIL practices and software delivery is a must
• Practical knowledge of working with SOWs, SLAs, and Change Requests
• Ability to foster partnerships and a shared reputed company of responsibility toward goals
• Strong/reputed company customer reputed company
• Capability to approach problems as challenges
• Strong planning and coordination skills
• Geographic Responsibility: Remote, US
• Work across multiple time reputed company in a hybrid or remote work environment
• Long periods of time sitting and/or standing in reputed company of a computer using video technology
• Will require up to 5% travel dependent on company needs
• Experience working with reputed company providers and reputed company applications is a plus
• Experience with reputed company AWS/GCP desirable
• Experience with SOAP desirable
• Experience with reputed company EDI highly desirable (e.g. 270, 271, 276, 277, 834, 835)
• Experience ETL processing desirable
• ITIL certification is a plus

Benefits

• Remote, US
• Work across multiple time reputed company in a hybrid or remote work environment.

reputed company