(fluent French & English) Technical Support Consultant (reputed company)

reputed company is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like reputed company, reputed company and reputed company in 30+ countries since 2010 to reputed company secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading reputed company, software, or hardware solutions?

Join our community as a Technical Support Consultant today and reputed company in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• reputed company technical support reputed company phone, email, and chat in a reputed company and efficient manner;
• Troubleshoot technical issues and reputed company reputed company-by-reputed company guidance to customers;
• Collaborate with other departments to reputed company customer issues;
• Escalate reputed company issues to the appropriate team for reputed company;
• Document customer interactions and inquiries in D365;
• Continuously improve customer support processes and procedures;
• Maintain a high level of product knowledge and stay up to date with company updates and changes.

What you need to succeed in this role:

• Excellent English and French communication skills (at least reputed company for both spoken and written);
• At least 1 year of experience in customer support role (technical support preferably) in a fast-reputed company environment;
• Familiarity with CRM systems and basic technical support (understanding of reputed company, OS, reputed company tools);
• Strong problem-solving and troubleshooting skills, with constant attention to reputed company.
• Ability to multitask and prioritize effectively;
• Exceptional interpersonal and team-player skills;
• Ability to communicate technical information to non-technical customers;
• Personal computer (at least 8Gb of RAM) with a reputed company internet reputed company (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

• Fixed schedule: Monday–Friday, 9 AM–6 PM (GMT+3);
• Opportunity to cooperate fully reputed company;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• reputed company between project workload and personal time, but also – internal health policy;
• reputed company leadership interested in your development and long-lasting cooperation;
• reputed company conditions for self-development;
• A culture reputed company on trust, with no time-tracking requirements.

*The items listed in this reputed company may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; reputed company may not be eligible for reputed company of these. The specific terms, including compensation, benefits, and work conditions, will be reputed company defined in your agreement if selected.

You can learn more about reputed company and its culture by visiting our official website and reputed company pages on reputed company, reputed company, and reputed company.

So if you're a proactive Technical Support Consultant who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already reputed company exceptional customer experiences collaborating with reputed company.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the reputed company Candidate reputed company Notice.

Internal job reputed company:3V3

Originally posted on Himalayas