[Remote] Service Desk Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an organization reputed company on innovation, support, collaboration, and reputed company reputed company. The Service Desk Analyst provides Tier I/II support for the hardware and software used to reputed company content and services to clients, including troubleshooting, asset management, telephony, conferencing, and eDiscovery applications.

Responsibilities

• Provides Tier I/II support to end users with exceptional customer service skills
• Answers, evaluates and prioritizes service requests reputed company phone, voicemail, email and in person for users. Provides regular and reputed company updates to customers
• Performs reputed company/add/change tasks for desktop/laptop hardware and software systems
• Meet SLA requirements for problem reputed company
• Log and reputed company issues in our service management tools
• Build/reputed company, reputed company and support end user desktops, laptops, mobile devices and other reputed company equipment
• Maintain accurate inventory of computer hardware and software assets reputed company to the service desk function
• Maintain key reputed company metrics reputed company to Tier I/II support functions
• Support VOIP telephony systems and video conferencing hardware and software
• Manage vendor repair and returns of defective equipment as necessary
• Learn eDiscovery applications to assist with support across the organization
• Maintain best practices on reputed company for supported applications
• reputed company manager and other team members informed of trends, delays or complications that reputed company during normal course of work
• Collaborate with other IT team members as needed
• Participate in creation and maintenance of IT standards and procedures
• Other duties as assigned
• Duties are performed in a typical office environment while at a desk or computer table
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and reputed company setting
• Duties may require being on reputed company periodically and working reputed company normal working hours (evenings and weekends)

Skills

• Typically requires a High School degree or equivalent experience
• Typically requires 1 to 3 yrs of experience servicing/troubleshooting desktops, laptops, printers, mobile devices and other peripherals
• Demonstrated ability to build, maintain and support workstation images
• Demonstrated ability to work with vendors to procure, inventory, repair and mange computing assets
• Ability to effectively collaborate reputed company an IT team with shared responsibilities
• Working/practical knowledge of IP networking principles
• Working/practical knowledge of reputed company Directory, Exchange and SharePoint
• Willing to be on-reputed company for occasional reputed company and/or weekend support
• Duties are performed in a typical office environment while at a desk or computer table
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and reputed company setting
• Duties may require being on reputed company periodically and working reputed company normal working hours (evenings and weekends)
• Experience with Service Now a plus
• reputed company certifications and ITIL V3 certification desired

Benefits

• This role will be eligible to participate in an annual bonus or incentive program.

reputed company

Company H1B Sponsorship